Lead Medical Assistant
About The Position
Epic Pain Management is seeking an experienced, dependable Lead Medical Assistant for its Laredo, Texas location. The full-time schedule is Monday through Friday, 8:00 AM to 5:00 PM. The role combines direct clinical support with day-to-day guidance of Medical Assistant staff and coordination of clinical workflows. The Lead Medical Assistant supports providers, helps maintain accountability and efficiency, and ensures patient care and clinic operations meet company standards. The position serves as a resource for the clinical team, assists with workflow coordination and provider needs, and helps ensure clinical responsibilities are completed accurately and efficiently. The ideal candidate has pain management experience and prior healthcare leadership experience.
Requirements
- Certified or Registered Medical Assistant credential required.
- Pain management experience required.
- Previous Medical Assistant lead, team lead, supervisory, or other healthcare leadership experience required.
- Strong knowledge of pain management clinical workflows and procedures.
- Proficient with EMR systems and clinical documentation.
- Skilled in administering IM injections.
- Strong leadership, communication, organization, and problem-solving skills.
- Ability to provide direction while maintaining a professional and collaborative team environment.
- Dependable and accountable, with the ability to work in a fast-paced clinical setting.
Nice To Haves
- Bilingual in English and Spanish is highly preferred.
- Experience assisting with pain management injections and in-office procedures is preferred.
- IV insertion skills and IV certification are a plus.
Responsibilities
- Provide day-to-day guidance and support to Medical Assistant staff.
- Help coordinate clinical workflow, patient flow, and daily assignments.
- Serve as a resource for Medical Assistants regarding clinical procedures, workflows, and expectations.
- Assist with training and onboarding new Medical Assistants.
- Identify workflow, performance, or operational concerns and communicate them appropriately to management.
- Promote professionalism, teamwork, accountability, and high standards of patient care.
- Ensure clinical areas are maintained, stocked, and prepared for daily operations.
- Room and triage patients, and accurately document vital signs, medical histories, pain assessments, medications, allergies, and chief complaints.
- Prepare patients, examination rooms, and equipment for examinations and procedures.
- Assist providers with pain management procedures, injections, and other in-office treatments.
- Administer IM injections and perform other approved clinical procedures within scope and certification.
- Perform EKGs, point-of-care testing, and other diagnostic workflows as required.
- Support providers throughout the clinical day and address workflow needs as they arise.
- Give patients clear instructions regarding procedures, treatment plans, medications, and follow-up care.
- Coordinate referrals, imaging orders, and follow-up appointments as needed.
- Communicate professionally and compassionately with patients, providers, and team members.
- Help resolve patient-flow concerns and support a positive patient experience.
- Maintain accurate and timely EMR documentation.
- Ensure clinical documentation, orders, and patient updates are completed appropriately.
- Follow infection-control, OSHA, safety, and company policies and procedures.
- Assist in maintaining appropriate inventory levels for medications and clinical supplies.
Benefits
- PTO.
- Paid holidays.
- 401(k) with a 4% employer match.
- 80% employer-paid medical insurance for employees.
- Optional dental, vision, and family plans.
- Pet insurance.
- Legal insurance.
- Identity theft protection.
- Travel insurance.
- Employee discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
