Lead Medical Assistant

Salud Para La Gente•Interlaken, CA

3h•$27 - $34

About The Position

Salud Para La Gente (SALUD) is a primary health care network serving underserved, low-income communities in the Monterey Bay area, including Santa Cruz County and North Monterey County. The organization has 11 clinic sites and more than 400 employees. The Lead Medical Assistant leads back-office clinic support, including patient intake, assisting practitioners with procedures, minor triage, equipment sterilization, maintaining stocked exam rooms, supporting clinic flow, laboratory testing and reporting, and maintaining the lab area. The role also provides leadership to staff on assessments, referrals, and triage. In addition to Medical Assistant duties, the Lead MA monitors patient flow and clinic schedules and coordinates with front-office staff and providers to support walk-in patients. The position manages medical supply and medication inventory, reviews medications and emergency-cart contents for expiration, tests emergency equipment, and maintains related logs. It may provide backup vaccine inventory and storage support, including monitoring vaccine temperatures and expiration dates and following vaccine emergency protocols. The Lead MA checks equipment and performs controls and tests on CLIA-waived point-of-care tests and autoclaves, provides functional supervision and training to Medical Assistants as directed, and contributes to quality improvement and clinic workflow development. The role supports a productive work environment using communication strategies aligned with SALUD’s CARE fundamentals. The ideal candidate supports SALUD’s mission to provide high-quality care to patients of all ages. The position requires administering immunizations and medications and injections, drawing blood, using a microscope, providing sympathetic care, keeping accurate records, following oral and written directions, maintaining confidentiality, communicating respectfully across diverse backgrounds and lifestyles, maintaining effective working relationships, learning clinic routines, and willingness to work with HIV-infected clients. The role requires travel between clinic sites.

Requirements

High school diploma or GED.
Medical Assistant certificate.
Two years of experience working as a Medical Assistant.
Proficiency administering immunizations and using the California immunization registry.
Fluent Spanish and English bilingual skills required.
Current CPR certification.
Valid California driver's license and current vehicle insurance.
Ability to travel between sites.
Ability to administer immunizations, draw blood, use a microscope, provide sympathetic care, keep accurate and neat records, and follow oral and written directions.
Ability to maintain confidentiality and communicate effectively and respectfully with people from different racial, ethnic, and cultural backgrounds and lifestyles.
Ability to maintain effective working relationships with agency staff, clients, community agencies, and the public; learn clinic routines; and willingness to work with HIV-infected clients.
Ability to stand, walk, sit, type, reach, bend, and move or lift up to 50 pounds.

Nice To Haves

Associate’s degree preferred.
Bicultural background preferred.

Responsibilities

Lead and support back-office clinic operations, including patient medical intake, assistance with medical procedures, minor triage, equipment sterilization, stocked exam rooms, clinic flow, and laboratory work.
Test and report laboratory specimen results and maintain the laboratory medical area.
Provide staff leadership regarding assessments, referrals, and triage.
Monitor patient flow and clinic schedules; coordinate with front-office staff and providers to assist walk-in patients.
Maintain sufficient medical supply and medication inventory by ordering, receiving, stocking, and tracking supplies and reviewing inventory monthly for expired medications.
Review emergency-cart contents monthly for expired medications, coordinate removal and reordering with the Nurse Manager, and test emergency equipment monthly while maintaining logs.
Provide backup to the Lead Vaccine MA as needed, including vaccine inventory, ordering, receipt and storage according to VFC standards; temperature monitoring; expiration-date monitoring and inventory rotation; and emergency action in coordination with the Vaccine Coordinator.
Ensure equipment is in good working order; perform controls and tests on CLIA-waived point-of-care tests and autoclaves and maintain logs; report issues to a supervisor.
Provide functional supervision and training to Medical Assistants on workflow, systems, and protocols as directed by a supervisor.
Participate in continuous quality improvement activities, meetings, and development of clinic workflows and protocols.
Support a productive work environment and achievement of goals using communication strategies aligned with CARE fundamentals.
Administer immunizations, medications, and injections; draw blood; use a microscope; maintain accurate records and confidentiality; and communicate respectfully and effectively with patients and colleagues.