Lead Medical Assistant

CenterWell•Mesa, AZ

2d•Onsite

About The Position

The Lead Medical Assistant supports efficient, patient-centered clinic operations by preparing patients for their visits and ensuring they are ready for the provider. This onsite role takes on a specialized Patient Specialist function, completing the steps needed before the physician sees the patient so physicians can focus on medical decisions. The role reports to the Center Administrator. The position includes clinical intake and rooming, EMR inbox and worklist management, and patient education. The Lead Medical Assistant verifies medications and allergies, documents patient history, performs validated screenings as needed, routes messages and results according to established rules, and supports timely follow-up. The role uses the loop-back method to confirm that patients understand their next steps. CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Its integrated care teams focus on personalized, compassionate care and whole-person well-being.

Requirements

Knowledge of HIPAA and safety policies, including protection of patient privacy.
Knowledge of infection prevention and OSHA requirements.
Computer literacy.
Ability to deliver responsive, patient-centered support.
Ability to accurately record patient care information and apply practical patient care techniques.
Ability to recognize and manage emotions effectively and work across professional teams.
Ability to communicate clearly and compassionately.
Ability to recognize risks and workflow needs in real time.
Ability to perform clinical tasks safely and consistently.
Ability to maintain accuracy across repetitive tasks, be easily understood, and perform basic calculations accurately.
Current or in-progress BLS certification when required for the applicable level or state.
Graduation from a medical assistant training program or at least three years of experience.
Authorization to work in the United States.
Ability to work assigned clinic hours.

Nice To Haves

Knowledge of documenting screenings with approved standardized tools.
Knowledge of safe vaccine administration standards.
Knowledge of routing messages to support care.
Knowledge of point-of-care testing (POCT) and specimen handling.
Knowledge of value-based care fundamentals.

Responsibilities

Prepare patients for provider visits by bringing them to exam rooms and completing basic health checks.
Complete intake, including medication and allergy verification, patient history documentation, and validated screenings as needed.
Manage the EMR inbox and worklists by routing patient messages and lab results and following up with pharmacies on medication adherence.
Aim to provide a same-day touch for inbox and worklist tasks to maintain clinical flow.
Educate patients about their next steps and use the loop-back method to confirm their understanding.
Apply patient care techniques and maintain accurate patient care documentation.
Work effectively with professional care teams.