Lead Medical Assistant

UnitedHealth Group•Highlands Ranch, CO

1d•$18 - $32•Onsite

About The Position

The Lead Medical Assistant provides clinical and operational leadership to support efficient clinic operations, high-quality patient care, and provider productivity at Summit Rheumatology Clinic in Littleton, Colorado. The role is the primary resource for Medical Assistants and clinic staff, overseeing daily workflows, staffing, patient flow, and administrative functions while maintaining patient-service and clinical-quality standards. The Lead Medical Assistant coordinates clinic operations, supports providers and staff, handles clinical duties and patient documentation, and helps ensure continuity of specialty care. The position also mentors staff, promotes teamwork and accountability, and supports compliance with clinical and organizational policies. The stated schedule is Monday through Thursday, 7:00 a.m. to 5:30 p.m., in 10-hour shifts.

Requirements

Graduation from an accredited medical assistant program.
At least 3 years of related experience.
At least 1 year of leadership experience.

Nice To Haves

Current Medical Assistant certification.
BLS/CPR required upon hire.

Responsibilities

Coordinate daily clinic operations by reviewing provider schedules, staffing coverage, patient volumes, and operational priorities.
Serve as the first point of contact for day-to-day clinic operations and address patient concerns, staff issues, and operational challenges.
Manage patient flow, appointment schedules, phone response, and timely delivery of care.
Assign Medical Assistant responsibilities, provider pairings, and specialty clinic schedules.
Collect and document patient assessment information, including vital signs, height, weight, medication reconciliation, and chief complaints.
Prepare patients for examinations and procedures, obtain specimens, assist with positioning, review medications, and support providers during procedures.
Perform clinical support duties such as specimen collection, blood draws, laboratory processing, medication refill requests, referrals, prior authorizations, and patient assistance program documentation.
Maintain accurate and timely electronic medical record documentation, including treatments, patient concerns, test results, provider orders, and follow-up actions.
Coordinate referrals, infusion-related activities, enrollment programs, and other specialty services.
Monitor electronic task queues, provider requests, emails, and other communications to complete patient-care and administrative tasks on time.
Review clinic performance metrics, operational reports, and KPIs to identify priorities and support organizational goals.
Maintain clean, organized, and compliant exam rooms, treatment areas, and laboratory spaces.
Manage clinical, laboratory, and office supply inventory, including monitoring stock, restocking, and ordering supplies.
Collaborate with providers, leadership, vendors, pharmaceutical representatives, IT, and other departments to support clinic operations and resolve issues.
Communicate clinic priorities, workflow updates, and operational expectations to staff.
Complete end-of-day responsibilities, including encounter reconciliation, documentation review, resolving outstanding patient issues, schedule readiness, scanning, paperwork, and securing the clinic.
Mentor Medical Assistants and other clinic staff, support staff development and accountability, and foster collaboration and operational excellence.
Promote a patient-centered culture focused on quality, safety, service excellence, and teamwork.