Medical Assistant Jobs

About The Position

Requirements

• Graduate of an approved Medical Assistant Program; graduates of a Licensed Practical Nursing program will also be considered.
• Current Basic Life Support/AED certification from an AHA-accredited provider.
• Phlebotomy certification is required for Medical Assistants who perform venipuncture or specimen collection.
• Hold an active phlebotomy credential from NHA (CPT), AMT (RPT), NCCT (NCPT), or ASCP (PBT); new hires without certification must obtain the required credential within 90 days of hire.
• Obtain Child Clearance (Act 33), Criminal Clearance (Act 38), and FBI Clearance (Act 73).
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Strong time management skills and ability to meet deadlines.
• Proficiency with technology, including Zoom, Microsoft Office Suite, or related software.
• Professionalism, respect, and tact in interactions.
• Basic understanding of medical terminology, coding procedures, and clinical pharmacology.
• Enthusiasm and a positive attitude toward coworkers and practice members.
• Understand and adhere to patient confidentiality.
• Ability to receive feedback and direction constructively.
• Ability to work with diverse groups of people across ages, ethnicities, and life experiences.
• Comfort working independently and as part of a team.
• Dependability, flexibility, and initiative.
• Ability to adapt to change and willingness to learn new processes and workflows.

Nice To Haves

• Medical Assistant certification is preferred.
• Two to five years of prior experience in a medical office is preferred.

Responsibilities

• Maintain working knowledge of PeopleOne Health membership plans and how to access related information.
• Guide the member experience by explaining care options and available resources.
• Manage, conduct, and track outreach initiatives for the member population.
• Respond to member inquiries and provide customer service about services, claims, benefits, eligibility, provider searches, and health-related questions; follow up to ensure needs are met.
• Use technology, data, and internal information to help employees obtain appropriate and cost-efficient healthcare for disease and condition management.
• Answer office telephone calls, return messages, schedule appointments, and confirm future appointments.
• Scan and enter protected health information, including medical and health insurance information.
• Enter patient information into facility databases and maintain patient files.
• Ensure patients are active members through the member portal.
• Collect prior authorization from insurance providers for outgoing referrals when necessary.
• Coordinate daily office activities, greet patients, and check patients in and out.
• Record vital signs, physician notes, and changes in medical conditions in the appropriate systems.
• Collect blood and fluid samples, assist with tissue samples, document collections in the patient database, and send samples for laboratory analysis.
• Handle biohazard waste correctly.
• Prepare examination rooms and assist practitioners with patient care.
• Assist physicians with routine checkups, outpatient procedures, and physical examinations.
• Monitor and document patient symptoms for physician review during clinical examinations.
• Provide compassionate support and assistance to patients during office visits.
• Prepare and administer medications, including injections, under the direction of supervising physicians.
• Use daily and monthly checklists to ensure clinical, regulatory, and safety compliance.
• Monitor clinical and office inventory to maintain readiness.
• Maintain center cleanliness and presentation.
• Perform additional responsibilities as required or assigned.