Medical Assistant

PeopleOne Health•West Melbourne, FL

12d•$16 - $24

About The Position

PeopleOne Health is a provider of value-based primary care focused on preventive care, behavior change, and improving health outcomes. The Medical Assistant provides administrative and clinical support to healthcare providers in an outpatient care facility, helping ensure smooth operations and a positive patient experience. The position supports member services, front-office operations, and clinical care, and does not supervise others. The role includes assisting members with information about care options and resources, responding to inquiries, coordinating outreach, and supporting patients through appointment and care processes. Clinical duties include recording vital signs and symptoms, collecting specimens, preparing exam rooms, assisting practitioners, and preparing and administering medications under physician direction. The Medical Assistant also supports documentation, inventory, cleanliness, and clinical, regulatory, and safety compliance.

Requirements

Graduate of an approved Medical Assistant Program; graduates of a Licensed Practical Nursing program will also be considered.
Current Basic Life Support/AED certification from an AHA-accredited provider.
Phlebotomy certification is required for Medical Assistants who perform venipuncture or specimen collection.
Hold an active phlebotomy credential from NHA (CPT), AMT (RPT), NCCT (NCPT), or ASCP (PBT); new hires without certification must obtain the required credential within 90 days of hire.
Obtain Child Clearance (Act 33), Criminal Clearance (Act 38), and FBI Clearance (Act 73).
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong organizational skills and attention to detail.
Strong time management skills and ability to meet deadlines.
Proficiency with technology, including Zoom, Microsoft Office Suite, or related software.
Professionalism, respect, and tact in interactions.
Basic understanding of medical terminology, coding procedures, and clinical pharmacology.
Enthusiasm and a positive attitude toward coworkers and practice members.
Understand and adhere to patient confidentiality.
Ability to receive feedback and direction constructively.
Ability to work with diverse groups of people across ages, ethnicities, and life experiences.
Comfort working independently and as part of a team.
Dependability, flexibility, and initiative.
Ability to adapt to change and willingness to learn new processes and workflows.

Nice To Haves

Medical Assistant certification is preferred.
Two to five years of prior experience in a medical office is preferred.

Responsibilities

Maintain working knowledge of PeopleOne Health membership plans and how to access related information.
Guide the member experience by explaining care options and available resources.
Manage, conduct, and track outreach initiatives for the member population.
Respond to member inquiries and provide customer service about services, claims, benefits, eligibility, provider searches, and health-related questions; follow up to ensure needs are met.
Use technology, data, and internal information to help employees obtain appropriate and cost-efficient healthcare for disease and condition management.
Answer office telephone calls, return messages, schedule appointments, and confirm future appointments.
Scan and enter protected health information, including medical and health insurance information.
Enter patient information into facility databases and maintain patient files.
Ensure patients are active members through the member portal.
Collect prior authorization from insurance providers for outgoing referrals when necessary.
Coordinate daily office activities, greet patients, and check patients in and out.
Record vital signs, physician notes, and changes in medical conditions in the appropriate systems.
Collect blood and fluid samples, assist with tissue samples, document collections in the patient database, and send samples for laboratory analysis.
Handle biohazard waste correctly.
Prepare examination rooms and assist practitioners with patient care.
Assist physicians with routine checkups, outpatient procedures, and physical examinations.
Monitor and document patient symptoms for physician review during clinical examinations.
Provide compassionate support and assistance to patients during office visits.
Prepare and administer medications, including injections, under the direction of supervising physicians.
Use daily and monthly checklists to ensure clinical, regulatory, and safety compliance.
Monitor clinical and office inventory to maintain readiness.
Maintain center cleanliness and presentation.
Perform additional responsibilities as required or assigned.