Medical Assistant

PeopleOne Health•Melbourne, FL

12d•$16 - $24

About The Position

PeopleOne Health is a provider of value-based primary care focused on preventive care, behavior change, and improving health outcomes. The Medical Assistant provides administrative and clinical support to healthcare providers in an outpatient care facility, assisting with patient care, basic medical procedures, patient records, and front-office tasks to support smooth operations and a positive patient experience. The role also supports member success by educating members about care options and resources, managing outreach, and responding to health-related inquiries. This position does not supervise others.

Requirements

Graduate of an approved Medical Assistant program; graduates of a Licensed Practical Nursing program will also be considered.
Current Basic Life Support/AED certification from an AHA-accredited provider.
Phlebotomy certification is required for Medical Assistants who perform venipuncture or specimen collection. New hires without certification must obtain the required credential within 90 days of hire.
Must hold an active phlebotomy credential from NHA (CPT), AMT (RPT), NCCT (NCPT), or ASCP (PBT), when the phlebotomy certification requirement applies.
Child Clearance under Act 33.
Criminal Clearance under Act 38.
FBI Clearance under Act 73.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong organizational skills and attention to detail.
Strong time-management skills and a proven ability to meet deadlines.
Proficiency with technology, including Zoom, Microsoft Office Suite, or related software.
Professionalism, respect, and tact in all interactions.
Basic understanding of medical terminology, coding procedures, and clinical pharmacology.
Enthusiasm and a positive attitude toward coworkers and members of the practice.
Understanding of and adherence to patient confidentiality.
Ability to receive feedback constructively and follow leadership direction.
Ability to work with diverse groups of people of varying ages, ethnicities, and life experiences.
Comfort working independently and as part of a team.
Dependability, flexibility, initiative, and willingness to adapt to change and learn new processes and workflows.

Nice To Haves

Medical Assistant certification is preferred.
Two to five years of prior experience in a medical office is preferred.

Responsibilities

Maintain knowledge of PeopleOne Health membership plans and how to access related information.
Guide the member experience by providing information and education about care options and available resources.
Manage, conduct, and track outreach initiatives for the member population.
Respond to inbound calls and online inquiries about services, claims, benefits, eligibility, provider searches, and other health-related questions; follow up to ensure members’ needs are met.
Use technology, data, and internal information to help employees obtain appropriate and cost-efficient healthcare for disease and condition management.
Answer calls, return messages, and manage office telephone systems.
Schedule patient appointments and communicate with patients to confirm future appointments.
Scan and enter protected health information, including medical and health insurance information.
Enter data in facility databases and maintain patient records and files.
Verify that patients are active members through the member portal.
Collect prior authorizations from insurance providers for outgoing referrals when necessary.
Coordinate daily office activities, greet patients, and check patients in and out.
Record vital signs, document physician notes, and record changes in medical conditions in the appropriate systems.
Collect blood and fluid samples, assist with tissue samples, document collections in the patient database, and send samples for laboratory analysis.
Handle biohazard waste appropriately.
Prepare examination rooms for clinical procedures and assist practitioners with patient care.
Assist physicians during routine checkups, outpatient procedures, and physical examinations.
Monitor and document patient symptoms for physician review during clinical examinations.
Provide compassionate support, care, attention, and assistance to patients during office visits.
Prepare and administer medications, including injections, under supervising physicians’ direction.
Use daily and monthly checklists to support clinical, regulatory, and safety compliance.
Monitor clinical and office inventory to maintain readiness.
Maintain center cleanliness and presentation.
Perform additional responsibilities as required or assigned.