Medical Assistant II (Long Island) - Otolaryngology

Mount Sinai Health System•New York, NY

About The Position

The Medical Assistant II provides clinical office support to physicians and surgeons and performs patient care and administrative duties necessary to deliver quality patient care. This role also mentors and assists less experienced staff members, provides training and mentoring to Level I Medical Assistants, and directs and assigns MA schedules and workflow to meet practice needs and patient volumes. The Medical Assistant II oversees the successful delivery of clinical office support for each physician. Duties may include patient care, clinical procedures, clerical and medical-record responsibilities, appointment and insurance administration, supply and examination-room preparation, and support for surgeries or other procedures. The role maintains a safe and healthy work environment by following institutional standards, infection-control policies, and personal protective equipment requirements. Other duties and tasks may be required.

Requirements

High school diploma or GED.
Completion of a training certificate from an approved Medical Assistant certificate course.
At least 2 years of experience as a Medical Assistant.
Medical Assistant certificate from an approved school.
BCLS certification required; issuing authority must be AHA.
For in-house candidates, promotion to Level II is contingent upon consistent E or S annual performance appraisals.

Nice To Haves

Certified Medical Assistant preferred.

Responsibilities

Perform assigned patient care duties, which may include venipuncture, EKGs, point-of-care testing, specimen collection and processing, and preparing patients for examinations.
Check schedules and organize patient flow; escort patients to examination or procedure rooms and assist them with walking, transferring, and dressing as needed.
Assist physicians with procedures, take vital signs, and relay instructions to patients or families.
Answer calls and provide pertinent information.
Send and receive patient medical records; obtain laboratory and X-ray reports, hospital notes, referral information, and other records.
Complete forms and requisitions and manage charts to ensure information is complete and properly filed, using the EMR or manual processes as needed.
Enter orders into the EMR or prepare prescription refill requests for review and approval by the ordering physician.
Inventory, order, or restock medical supplies as applicable.
Prepare examination rooms and instruments using proper sterilization techniques and hospital and infection-control policies.
Maintain required logs for medication refrigeration, point-of-care testing, sterilization processes, crash carts, or other areas as needed.
Check medication and medical-supply expiration dates and dispose of expired items according to institutional policy.
Follow safety standards and procedures and comply with legal regulations and personal protective equipment requirements for exposure to blood and other potentially infectious body fluids, chemical disinfectants, radiation, and other hazardous substances.
Maintain medical charts, including filing operative reports, test results, and home-care forms.
Schedule surgeries or procedures, or coordinate with the Surgical Coordinator to verify times with patients and prepare charts, pre-admission materials, and consent forms as necessary.
Perform proficient phlebotomy duties when required.
Schedule appointments and register patients; update patient demographic and insurance information as needed.
Maintain, adjust, and confirm patient office schedules.
Check, verify, and update insurance information using internal or web sources; perform and verify procedure pre-certification as necessary.
Train and mentor Level I Medical Assistant staff.
Direct and assign Medical Assistant schedules and workflow to meet practice needs and patient volumes.
Oversee delivery of clinical office support to meet each physician's needs.
Perform other required duties and tasks.