Medical Assistant

Tiburcio Vasquez Health Center•Hayward, CA

12d

About The Position

As a Medical Assistant at Tiburcio Vasquez Health Center, Inc. (TVHC), the position performs a variety of duties with an emphasis on quality of care and customer service. The Medical Assistant collaborates with Clinical Services staff to support direct patient services, serving as a point of contact with internal and external departments and helping foster patient comfort and trust. The role requires flexibility, discretion, diplomacy, and tact in interactions with patients and staff, and supports TVHC’s mission and core values. This is a full-time position working 40 hours per week, typically Monday through Friday, with occasional Saturday hours. The role may require periodic travel to different clinics. Compensation is $23.19–$25.34 per hour, depending on experience; compensation and benefits are governed by the SEIU Collective Bargaining Agreement and its wage scales.

Requirements

High school diploma or GED, or trade certificate.
Clinical Medical Assistant certification from an accredited school.
BLS certification.
Ability to travel periodically to different clinics as required.
Excellent communication skills sufficient to take patient medical histories, understand provider and supervisor instructions, and accurately document patient medical information.
Ability to communicate effectively with patients and staff while demonstrating diplomacy and tact.
Ability to multitask and work effectively in a high-stress, fast-moving environment.
Cultural sensitivity and demonstrated effectiveness working with ethnically diverse populations.
Working knowledge of Universal Precautions.
Understanding of confidentiality and nondisclosure standards under HIPAA.

Nice To Haves

Bilingual English/Spanish skills preferred.
Prior experience as a Medical Assistant in a nonprofit clinical setting; community health experience is desirable.
Experience with electronic health records, specifically EPIC.

Responsibilities

Perform day-to-day administrative functions and general office duties.
Provide information to clinic callers according to clinic policies and procedures, transfer calls as needed, and coordinate with central reception to ensure phone coverage.
Greet patients, clients, and visitors; determine the purpose of their visit and direct them to the appropriate person or department.
Coordinate patient flow according to predetermined appointment arrangements and clinic service requirements.
Screen patients when scheduling appointments for address changes, new-patient visits, or registration updates, and explain what information they must bring to their visit.
Follow clinic safety and security policies and protect restricted-area entry codes and computer passwords.
Provide excellent customer service while following confidentiality, privacy, and HIPAA protocols.
Keep patient waiting areas, office files, and front-desk areas organized and neat.
Inform patients of balances recorded in the computer and ask them to prepare payment due at the visit.
Call patients daily to confirm appointments for the following day.
Verify payment method and collect relevant data or payment as appropriate.
Use problem-solving and conflict-resolution skills to address patient complaints and refer complaints to designated personnel when needed.
Attend scheduled department staff and clinical meetings.
Perform duties in compliance with TVHC’s Service Excellence Standards.
Support successful implementation of the electronic health record and practice management systems.

Benefits

Medical coverage, including 100% paid co-payments and premiums.
Dental coverage.
Vision coverage, including dependent and domestic partner coverage.
Generous paid leave benefits, including holidays.
Flexible Spending Accounts.
Retirement plans with an employer match.
Tuition reimbursement.
Monthly treats.
Pet insurance.
Comprehensive compensation package supporting employee health, wealth, and career development.