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Medical Assistant

Kintegra Health•Hickory, NC

About The Position

The Medical Assistant performs clinical duties within the scope of practice and as permitted by state law. Duties include taking medical histories and vital signs, explaining treatment procedures, preparing patients for examinations, assisting providers during examinations, instructing patients about medications and special diets, preparing and administering medications, and drawing blood. The role may receive direction from an MD, mid-level provider, RN, LPN, or assigned supervisor. Administrative duties may include answering telephones, greeting patients, updating and filing medical records, scheduling appointments, handling correspondence, billing, and bookkeeping. The Medical Assistant also supports patients through their care encounters, documents patient interactions, coordinates closed-loop communications, supports continuity of care, maintains supplies and instruments, follows infection-control practices, protects patient privacy, participates in quality improvement and staff meetings, and completes annual competencies. Kintegra Health is a community-sponsored, family-centered provider of health care, health education, and preventive care services regardless of ability to pay. The organization seeks staff committed to its mission and core values, including patient-first care, building rather than blaming, integrity and honesty, cooperation and flexibility, and cultural sensitivity.

Requirements

  • High school diploma or GED.
  • RMA, CMA, or CCMA certification required.
  • BLS/CPR certification required.
  • One year of related work experience preferred, or on-the-job training for at least two years.
  • Ability to communicate effectively in English in person, by phone, and in writing.

Nice To Haves

  • One year of related work experience.

Responsibilities

  • Fulfill assigned patient-care responsibilities within the Medical Assistant scope of practice, including vital signs, procedures, and patient education.
  • Help patients navigate the care encounter process and minimize ambiguity.
  • Accurately document all aspects of patient encounters required for the role.
  • Track and document closed-loop communications with patients, including laboratory results, return calls, and refills.
  • Communicate with internal and external parties as needed to facilitate continuity of care.
  • Complete supportive assignments on time and without prompting, including performing controls, maintaining instruments, following infection-control practices, ordering and managing supplies, and restocking.
  • Provide patient teaching and support care plans.
  • Protect patient privacy and comply with HIPAA regulations.
  • Actively participate in quality-improvement activities.
  • Participate in staff meetings as required.
  • Complete annual competencies within the required timeframe.
  • Communicate effectively in English in person, by phone, and in writing.
  • Perform other duties as assigned.

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