Medical Assistant Jobs in Spokane, LA

About The Position

Requirements

• High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• One year of creditable experience equivalent to the next lower grade (GS-05) for the GS-06 Advanced Medical Support Assistant grade.
• Advanced knowledge of the technical health care process, including scheduling in interdisciplinary coordinated care or community-care models and patient health care portals, as it relates to access to care.
• Advanced knowledge of policies and procedures for coordinated care or community-care operations affecting patient flow and administrative support, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
• Advanced knowledge of medical terminology.
• Ability to collaborate and communicate with medical clinicians across multiple disciplines to support team goals and patient care.
• Ability to independently set priorities and organize work to meet deadlines while complying with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively with internal and external customers electronically, by phone, in person, and in writing; this may include preparing reports, presenting data, and resolving patient concerns.
• Proficiency in spoken and written English.
• United States citizenship, except where appointment of a non-citizen is permitted under VA policy when qualified citizens cannot be recruited.
• Pass a pre-employment physical evaluation and background/security investigation.
• Complete required application and onboarding processes and participate in the seasonal influenza vaccination program.
• Serve a one- or two-year trial period, subject to written certification for continued employment.

Responsibilities

• Provide administrative support to clinicians and other administrative and professional staff to coordinate patient care.
• Schedule and coordinate appointments for diagnostic testing and consultative appointments across clinical services.
• Receive phone calls courteously and promptly, determine the nature of requests, and provide information in accordance with privacy rules and established processes.
• Explain procedures to Veterans and their families in person and by phone.
• Independently manage responsibilities, set priorities and deadlines, and adjust work sequencing to meet team and patient needs.
• Generate authorizations for pre-authorized outpatient, unauthorized, and emergency care claims, and make eligibility determinations for VACC programs.
• Coordinate with utilization review to ensure appropriate authorizations are issued and correspondence is sent to vendors.
• Act as a liaison between Veterans, vendors, the VACC section, and VA clinical services.
• Obtain requested reports, X-rays, laboratory results, and other information needed to complete VACC Coordination consults in CPRS.
• Ensure required components and documentation are distributed to the appropriate services at private institutions where care will be provided.
• Prioritize requested procedures based on urgency.
• Maintain an Excel directory of institution and contact-person names, addresses, phone numbers, and fax numbers.
• Generate correspondence to Veterans and providers and manage correspondence received regarding Community Care.
• Provide advisory and technical assistance to Veterans and staff, answer questions, identify needs or complaints, and provide information in complex or atypical situations.
• Use HSRM and VISTA to manage and coordinate appointment management and create authorizations in accordance with the Office of Integrated Veteran Care Field Guidebook.
• Perform other duties as assigned.

Benefits

• Annual paid leave of 13–26 days, 13 days of sick leave, and 11 paid federal holidays per year.
• Up to 12 weeks of paid parental leave after 12 months of employment, in connection with birth, adoption, or foster-care placement of a child.
• Eligible full-time employees with total family income below $144,000 may receive a child-care subsidy of up to 25% of eligible child-care costs, subject to a monthly maximum of $416.66 and other eligibility conditions.
• Traditional federal pension with five-year vesting.
• Federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term-life, and long-term-care insurance; many federal insurance programs can be carried into retirement.
• Competitive salary and regular salary increases; a higher step rate may be considered based on higher or unique qualifications or VA special needs.