Medical Assistant Jobs in Spokane, LA

About The Position

Requirements

• U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited in accordance with VA policy.
• Proficiency in spoken and written English.
• High school diploma, GED equivalency certificate, or state or territorial proficiency certificate.
• For GS-04 consideration: one year of creditable experience equivalent to the next lower grade or one year of education above high school, plus the stated knowledge, skills, and abilities.
• For GS-04: knowledge of basic medical terminology; skill recording patient messages and understanding physician follow-up requests; courteous communication with people from varied backgrounds and health care team members; and ability to use and navigate office automation equipment and software.
• For GS-05 consideration: one year of creditable experience equivalent to the next lower grade or two years of education above high school, plus the stated knowledge, skills, and abilities.
• For GS-05: advanced medical terminology knowledge; customer-service skills to identify and refer concerns; ability to use computerized systems to enter, modify, and retrieve sensitive medical and personally identifying information; ability to schedule clinical appointments; ability to work independently across a wide range of patient-support duties; and effective, professional communication in person, electronically, and by telephone.
• Complete the required application steps and online assessment; comply with applicable Selective Service registration requirements; and be subject to a background/security investigation.
• Complete required onboarding and provide acceptable identification for pre-employment requirements.
• Pass a pre-employment physical evaluation and participate in the seasonal influenza vaccination program.
• Serve a one- or two-year trial period, during which continued employment is evaluated.
• Submit a transcript if education is used to meet qualification requirements.

Nice To Haves

• Three to five years of administrative experience in a healthcare setting.
• Customer service experience.
• Current or former VHA employees in this occupation may qualify under the stated grandfathering provision if they meet its criteria.

Responsibilities

• Collect and update insurance information from Veterans, family members, and other eligible patients.
• Prepare correspondence and memoranda as needed.
• Screen and receive phone calls courteously and promptly, determine the nature of requests, and provide requested information in accordance with privacy rules and clinic processes.
• Enter data accurately into VISTA and, when applicable, scan documents into VISTA Imaging within 24 hours of data entry.
• Promote Veteran registration for and use of My HealtheVet.
• Stock basic office supplies for the clinical area.
• Schedule appointments accurately, including for Veterans seeking emergent or urgent care.
• Use call lists and telephone Veterans to pre-register them before scheduled visits.
• Update patient demographic information.
• Communicate and interact with patients in a manner appropriate to the cognitive, emotional, and chronological maturation needs of adult and geriatric patients.
• Ensure appropriate VA forms are used and regulations are followed.
• Perform additional duties or tasks assigned by the supervisor to support efficient daily operations.
• Schedule, cancel, and reschedule patient appointments and consults; enter no-show information; and monitor appointment requests from electronic sources.
• Review patient records and verify demographics and insurance information, including at appointment check-in.
• Coordinate administrative functions related to emergency and non-emergency transfers to other VA facilities or private hospitals.
• Refer questions regarding medical attention to the appropriate health care team member.

Benefits

• Competitive salary and regular salary increases.
• 37–50 days of annual paid time off per year, comprising 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Potential credit toward annual leave accrual based on prior work or military service, subject to request and approval.
• Up to 12 weeks of paid parental leave after 12 months of employment, in connection with birth, adoption, or foster-care placement of a child.
• Eligible full-time employees may qualify for a childcare subsidy after 60 days of employment, subject to family income and other conditions.
• Traditional federal pension, with five-year vesting, and federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.