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Medical Assistant TOCA Orthopedics

Banner Health•Phoenix, AZ
•Hybrid

About The Position

The Medical Assistant supports clinicians and nursing staff in providing and evaluating direct patient care, using specialized knowledge, judgment, and skills to deliver a positive patient experience. The role is based at TOCA Orthopedics in Glendale, Arizona, and works a weekday schedule: Monday through Thursday, 8:00 a.m.–4:30 p.m., and Friday, 7:30 a.m.–4:00 p.m. The posting describes the work arrangement as hybrid remote. Uncertified Medical Assistants may be considered if they provide proof of completing a formal Medical Assistant education program. They must obtain national Medical Assistant certification within 12 months of hire. Active BLS certification is required upon hire. The position works under the direct supervision of providers and interacts with patients, families, staff, physicians, and external healthcare contacts. The posting notes a possible Cerner restriction: the Medical Assistant can perform other listed functions but cannot place orders or prescription refills.

Requirements

  • High school diploma, GED, or equivalent working knowledge.
  • Completion of a Banner-approved Medical Assistant training program that meets state-defined regulations.
  • Active Medical Assistant certification is required within one year of hire. Accepted credentials include RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT. Uncertified applicants must provide proof of completion of a formal Medical Assistant education program and obtain national certification within 12 months of hire.
  • BLS certification is required upon hire.
  • Strong computer skills, including the ability to work with medical software.
  • Exceptional interpersonal and communication skills.
  • Ability to manage multiple changing priorities effectively and in an organized manner.
  • For employees working in the specified Banner behavioral health facilities or behavioral health clinical settings serving children: an Arizona Fingerprint Clearance Card is required at hire and must be maintained during employment, and an Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

  • Experience with office medical procedures and treatments.
  • Knowledge of insurance and managed care operations.
  • Knowledge of EMR and scheduling software.
  • Additional related education and/or experience.

Responsibilities

  • Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, other measurements, chief complaints, and pain scores when appropriate; report changes in patient condition to the clinician.
  • Assist providers with examinations and minor in-office procedures, including measuring blood pressure, respiration, heart rate or pulse, and temperature; perform phlebotomy, ear irrigation, and EKGs as needed; act as a chaperone when needed; use universal precautions and personal protective equipment; and prioritize patient flow.
  • Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests; communicate test results to patients and support clinicians in providing optimal care; administer medications as permitted by policy or direction.
  • Provide clerical support for patient notifications and documentation, including maintaining complete medical records with relevant laboratory results, authorizations, X-rays, hospital records, and prior care; provide accurate and timely billing information for patient encounters.
  • Maintain a clean and functional environment by cleaning and disinfecting equipment, examination rooms, and storage areas; disinfect instruments using appropriate solutions and sterilization procedures; follow manufacturer recommendations and OSHA guidance for hazardous substances; perform basic equipment maintenance and coordinate repairs.
  • Monitor inventory, including medications and immunizations, and check for expired medications or equipment and recalls.
  • Maintain effective communication with internal and external customers, demonstrate service orientation and teamwork, and complete projects within the scope established by the PM or supervising Medical Assistant.
  • Complete required onboarding and orientation activities, including simulation training as needed or directed.
  • Prioritize information from multiple sources to support responses to changes in patients’ and families’ health status; communicate with physician offices to report, request, or clarify information.

Benefits

  • Banner Health states that it invests in advancing employees’ training, education, and career development.

Career Resources

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