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Medical Assistant

Central City Concern•Portland, OR
•$26 - $39•Onsite

About The Position

The Medical Assistant works as a member of a multidisciplinary team at the Blackburn Center, helping deliver comprehensive, person-centered, integrated services to the Portland Eastside community. The role supports providers and patients throughout visits and collaborates with clinical, coordination, front-desk, and other non-clinical staff to support clinic flow and a positive patient experience. The position floats between Blackburn Center and Evergreen Crossing in Portland, Oregon. The Medical Assistant helps coordinate patient flow and prepare patients for visits, performs and documents clinical tasks and procedures, supports referrals and prescriptions, maintains clinic equipment and spaces, and participates in outreach and service-improvement efforts. Work is expected to be trauma-informed, culturally responsive, patient-centered, and consistent with the employee’s scope of practice and applicable privacy, safety, and regulatory requirements. The posted schedule is Monday through Wednesday and Friday, 7:30 a.m.–5:00 p.m., and Thursday, 11:30 a.m.–5:00 p.m.; Saturdays and Sundays are off. Compensation is listed as $25.80–$34.24 per hour for non-certified Medical Assistants and $29.63–$39.33 per hour for certified Medical Assistants. The posting states that final compensation depends on relevant experience, education, credentials or licensure, and internal equity, and gives lower maximum offer rates for external candidates under the union contract. This is a union-represented AFSCME position. The posting notes that recall rights may apply to employees previously laid off from a CCC union-represented position. Central City Concern describes itself as a second-chance employer and notes that employment may involve post-offer and pre-employment screenings and background checks.

Requirements

  • For certified Medical Assistants: completion of a certificate-level Medical Assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP), such as AAMA or NCCT.
  • High school diploma or GED.
  • At least one year of recent, verifiable Medical Assistant experience in a healthcare setting.
  • Current driver’s license, access to a vehicle, and qualification as an Acceptable Driver under Central City Concern’s Fleet Safety policy.
  • Pass initial driver training within 60 days of approval as a driver and continue recertification training.
  • Maintain personal auto liability insurance coverage of at least $100,000/$300,000.
  • Meet CCC privileging requirements as required by FTCA.
  • Current BLS certification before starting.
  • Ability to read labels and distinguish colors.
  • Ability, generally with reasonable or no accommodation, to walk, bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and climb stairs.
  • Pass a pre-employment drug screen, TB test, and background check, including clearance by the DHS Background Check Unit.
  • Adhere to the agency’s nondiscrimination policies and interact respectfully and effectively with coworkers and patients from diverse ethnic, religious, political, cultural, lifestyle, and sexual-orientation backgrounds.
  • Ability to consider the impacts and outcomes for underserved communities when making decisions, including the impacts of systems of oppression, structural racism, and individual bias on client outcomes.
  • Ability to follow oral and written directions and apply techniques to specific patient needs.
  • Sufficient manual dexterity and physical ability to perform assigned tasks.
  • Ability to interact successfully with a wide variety of people, including patients and coworkers.
  • Ability to manage time, meet deadlines, communicate effectively, receive constructive feedback, maintain accurate records and paperwork, and learn and apply training.
  • Knowledge of, or capacity to learn, procedures including dressing changes, spirometry, injection administration, venipuncture, and specimen processing.
  • Strong organizational skills.

Nice To Haves

  • Bilingual ability.
  • Previous experience working with underserved populations, specifically people without stable housing.

Responsibilities

  • Work as part of the Blackburn Center multidisciplinary team to deliver comprehensive, client-centered, trauma-informed integrated services.
  • Participate in integrating services and identify opportunities to improve collaboration between and within service and care teams while following information-sharing guidelines.
  • Identify opportunities to improve workflows and logistics; participate in reviewing key performance indicators and continuous-improvement plans.
  • Build understanding of diversity among clients and support connections to culturally responsive and culturally specific services as requested.
  • Manage patient flow, including preparing for clinical huddles and reviewing charts for immunizations, screenings, chronic conditions, and mental health issues.
  • Prepare patients according to standard workflows, including collecting, documenting, and reporting vital signs; completing preventive screening questions; and reconciling medications.
  • Stock and set up exam rooms before visits and clean them after visits.
  • Complete and document provider orders and assist providers and the care team with scheduling medical referrals.
  • Administer injectable medications as ordered by providers and document them according to clinic protocols.
  • Maintain medical and laboratory equipment and records in compliance with state and federal requirements.
  • Maintain and clean supply rooms, exam rooms, and Medical Assistant workstations.
  • Receive, document, and direct patient telephone calls completely and promptly according to protocols.
  • Participate in patient outreach to encourage engagement in care and proactive health measures.
  • Complete and document procedures according to provider orders and clinic standards.
  • Contact pharmacies regarding new prescriptions and refills.
  • Maintain a clean and safe clinic environment while respecting scope of practice and clinic best practices.
  • Observe clients of the same gender while they provide urine drug samples and secure samples using chain-of-custody procedures.
  • Enter and maintain data related to urine drug screens, including point-of-service, laboratory, LCMS, and GCMS results.
  • Ensure urine drug-screen procedures are trauma-informed and patient-centered.
  • Complete care-team duties delegated by the Clinical Services Manager.
  • Attend mandatory CCC training in a timely manner.
  • Follow state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and CCC confidentiality, privacy, and security policies and agreements; promptly report breaches of protected health information or personal identification information as specified.
  • Perform other duties as assigned.

Benefits

  • Generous paid time off beginning at four weeks per year at hire, with accrual increasing with longevity.
  • Up to 11 recognized holidays, depending on schedule, and two personal holidays.
  • 403(b) retirement savings plan with an employer match of 4.25% in the first year, 6% in the second year, and 8% in the third year.
  • Medical, vision, and dental insurance coverage.
  • Employer-paid life, short-term disability, and long-term disability insurance.
  • Sabbatical program offering extended time off at years 7, 14, and 21.
  • Student loan repayment options.

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