Medical Assistant - Front Desk

Alpine Physicians•Live Oak, TX

About The Position

Flagship Health is seeking a dual Medical Assistant and Front Desk Receptionist to support both clinical and administrative operations. The position is a key point of contact for patients throughout their healthcare experience, providing customer service, supporting providers with patient care, and helping maintain smooth front-office operations. The successful candidate will work collaboratively with clinical and administrative staff to promote patient comfort, trust, and high-quality care while reflecting the organization’s mission and values. Front desk duties include greeting patients, visitors, and vendors; answering and directing calls; scheduling appointments; checking patients in and out; verifying demographic and insurance information; collecting documentation and payments; maintaining patient records in the EMR; coordinating communications; handling correspondence, referrals, and medical-record requests; and supporting telehealth scheduling and preparation. Medical assistant duties include preparing and updating patient records, reviewing test results and reports, escorting and preparing patients for examinations, taking and documenting vital signs and basic medical history, assisting providers during examinations and procedures, cleaning and sanitizing exam rooms, restocking supplies, keeping clinical areas organized, and notifying providers when patients are ready. The role requires adherence to Universal Precautions and HIPAA confidentiality requirements.

Requirements

Excellent verbal and written communication skills with a strong focus on customer service.
Ability to communicate effectively and professionally with patients, providers, and team members, using diplomacy and tact.
Strong organizational skills and attention to detail.
Beginner to intermediate computer skills, including experience with EMR systems, Microsoft Office, and telephone systems.
Ability to multitask and work efficiently in a fast-paced healthcare environment.
Flexibility and willingness to assist with both clinical and administrative functions.
Ability to maintain patient confidentiality and comply with HIPAA regulations.
Experience working with diverse patient populations and providing culturally sensitive care.
Professional appearance and demeanor.
Valid Texas Driver's License, insurance, and ability to travel as required.
High school diploma or GED.
Current Medical Assistant Certification.
Current CPR Certification.

Nice To Haves

Bilingual English/Spanish and/or other languages.
Previous experience in a medical office, front desk, or patient services role.

Responsibilities

Greet patients, visitors, and vendors professionally and courteously.
Answer and direct incoming phone calls, respond to inquiries, and take messages.
Schedule, confirm, and reschedule patient appointments.
Check patients in and out; verify demographic and insurance information; and collect required documentation.
Process patient payments, issue receipts, and balance daily collections.
Maintain accurate patient records and enter data correctly into the electronic medical record (EMR) system.
Coordinate communication among patients, providers, and external healthcare organizations.
Manage incoming and outgoing correspondence, including faxes, referrals, and medical-record requests.
Support telehealth scheduling and prepare patients for virtual visits.
Prepare for patient visits by reviewing and updating records before in-person and telehealth appointments.
Review test results, laboratory reports, and correspondence to ensure records are current.
Escort patients to exam rooms and prepare them for examination.
Obtain and document vital signs, including height, weight, temperature, and blood pressure, as well as basic medical history.
Document patient information accurately according to accepted medical standards.
Assist physicians and mid-level providers during examinations and procedures as requested.
Clean and sanitize exam rooms between patients according to infection-control and safety standards.
Maintain exam-room supplies and restock clinical inventory as needed.
Keep clinical areas organized, clean, and fully equipped.
Alert providers when patients are prepared and ready for examination.
Follow Universal Precautions and HIPAA confidentiality requirements.