Front Desk/Medical Assistant

Greenwich MedSpa • Ridgefield, CT

1d

About The Position

Greenwich Medical Spa (GMS) is an award-winning medical spa providing non-invasive cosmetic treatments. The Front Desk/Medical Assistant combines clinical support with front-desk hospitality to shape the patient experience from arrival through follow-up. In the clinical setting, the role prepares patients, treatment rooms, and equipment so providers can focus on treatments. At the front desk, the role delivers personalized service and helps patients manage appointments, payments, and treatment-related information. The position also supports team members, trains new hires, and contributes to special projects.

Requirements

• At least 1 year of experience in a medical office, medspa, or luxury hospitality setting.
• Genuine commitment to high-end, five-star client service.
• Comfort working in both clinical and front-desk settings.
• Experience with EMR and medical terminology.
• High school diploma required.
• Availability to work Saturdays.

Nice To Haves

• Bachelor’s degree.
• Phlebotomy license.
• Experience with Zenoti.

Responsibilities

• Prepare and close down treatment rooms and equipment daily.
• Escort patients and obtain consents and pre- and post-treatment photographs.
• Prepare patients and procedure setups, including blood draws when applicable, such as PRP.
• Review pre- and post-treatment care instructions with patients.
• Maintain infection control standards, inventory, and clean, spa-ready treatment rooms.
• Provide personalized patient check-ins and check-outs and pre-book follow-up appointments.
• Manage patient scheduling, phones, and payments, and assist with closing sales.
• Educate patients about treatments, skincare, memberships, and rewards programs.
• Keep the spa pristine, luxurious, and stocked with amenities.
• Build lasting patient relationships through thoughtful, personalized service.
• Move between the front desk and treatment rooms as needed, remaining calm during busy periods.
• Support the team, train new hires, and contribute to special projects.

Benefits

• Employee allowance for services and skincare products.
• Employee discount.
• Paid time off.
• Paid holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Voluntary supplemental insurance, such as hospital, critical illness, and AD&D coverage.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED