Medical Assistant/ Front Desk

ENT and Allergy Associates of Florida • Tampa, FL

3d • Onsite

About The Position

ENT and Allergy Associates of Florida is hiring a full-time professional for a dual Medical Assistant and Medical Front Desk role at its Tampa office. The position is Monday through Friday, 8:00 a.m. to 5:00 p.m. The practice provides general and subspecialty ENT medical and surgical care, with diagnosis and rehabilitative services. This is an opportunity for an experienced Medical Assistant with medical check-in and check-out experience who can manage multiple responsibilities in a fast-paced environment. The candidate should be a self-starter with experience using EMR and practice management systems, verifying insurance, and handling check-in and check-out procedures, and be willing to learn about the ENT and Allergy field.

The role combines patient-facing front desk work with clinical support. Duties include welcoming and assisting patients, handling calls and appointment coordination, collecting patient information and payments, taking vitals, preparing examination rooms, assisting physicians with procedures, and cleaning and sterilizing instruments according to applicable guidelines. The position may require travel between ENTAAF offices for support. Salary is competitive and determined by experience and qualifications. The employer is an equal-opportunity employer and a tobacco-free workforce. Background checks are performed on applicants being considered for positions.

Requirements

• At least 1 year of previous clinical experience in a medical practice.
• Strong written and verbal communication skills and a clear speaking voice.
• Ability to prioritize and handle a high volume of patients.
• Ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• Bilingual Spanish-speaking ability is required.
• Experience with EMR and practice management systems, insurance verification, and medical check-in/check-out procedures.
• Ability to lift up to 25 pounds and perform the physical activities required for the position.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet patients upon arrival, sign them in, and obtain insurance information and other necessary data.
• Provide intake and new-patient forms, office policies, and legally required documents.
• Process patient payments for copays and uninsured visits.
• Verify insurance.
• Call patients to remind them of upcoming appointments and help schedule testing for off-site services.
• Provide patients with support and guidance as needed.
• Take patient vitals.
• Prepare examination rooms.
• Assist physicians in examination rooms with procedures as needed, including wax removal, biopsies, and surgical procedures.
• Obtain proper consent and ensure the proper scope of practice is followed.
• Clean and sterilize instruments according to CDC and ENTAAF guidelines.
• Brief the physician on each patient before the physician enters the examination room.
• Travel between ENTAAF offices for support purposes when required.

Benefits

• Medical, dental, and vision coverage effective the first of the month after 60 days of full-time employment.
• Company-paid short-term disability, long-term disability, and life insurance effective the first of the month after 1 year of full-time employment.
• 401(k) effective the first of the month after 1 year of employment.
• Six paid holidays, effective immediately.
• PTO earned per pay period.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed