Front Desk/Medical Assistant

Greenwich MedSpa • Greenwich, CT

2d

About The Position

Greenwich Medical Spa (GMS) is an award-winning medical spa providing non-invasive cosmetic treatments. The Front Desk/Medical Assistant is a dual clinical and hospitality role responsible for preparing patients and treatment rooms, supporting providers, and delivering a personalized patient experience at the front desk. The role combines clinical care with luxury hospitality and requires moving between treatment rooms and the front desk as the day requires.

In treatment rooms, the employee prepares rooms and equipment, escorts patients, obtains consents and pre- and post-treatment photographs, prepares patients and procedure setups (including blood draws when applicable), reviews care instructions, and maintains infection control, inventory, and room cleanliness. At the front desk, the employee manages check-ins and check-outs, scheduling, phones, payments, follow-up appointments, and sales support; educates patients about treatments, skincare, memberships, and rewards; and keeps the spa pristine and stocked. The role also involves building patient relationships, supporting the team, training new hires, and contributing to special projects.

GMS describes its culture through the values of Excellence, Integrity, People Focused, Passionately Driven, Respect, and Growth. The position requires Saturday availability. Benefits listed are specified for employees working a full-time schedule.

Requirements

• At least 1 year of experience in a medical office, medspa, or luxury hospitality setting.
• Genuine commitment to high-end, 5-star client service.
• Comfort working in both clinical and front desk settings.
• Experience with EMR and medical terminology.
• High school diploma required.
• Availability to work Saturdays.

Nice To Haves

• Phlebotomy license.
• Experience with Zenoti.
• Bachelor’s degree.

Responsibilities

• Prepare and close down treatment rooms and equipment daily.
• Escort patients and obtain consents and pre- and post-treatment photographs.
• Prepare patients and procedure setups, including blood draws when applicable, such as PRP.
• Review pre- and post-treatment care instructions with patients.
• Maintain infection control standards, inventory, and clean, spa-ready treatment rooms.
• Deliver personalized patient check-ins and check-outs, and pre-book follow-up appointments.
• Manage patient scheduling, phones, and payments, and assist with closing sales.
• Educate patients about treatments, skincare, memberships, and rewards programs.
• Keep the spa pristine, luxurious, and stocked with amenities.
• Build lasting patient relationships through thoughtful, personalized service.
• Move between the front desk and treatment rooms as needed, remaining calm during busy periods.
• Support the team, train new hires, and contribute to special projects.

Benefits

• Employee allowance for services and skin care products.
• Employee discount.
• Paid time off.
• Paid holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Voluntary supplemental insurance, including Hospital, Critical Illness, and AD&D coverage.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED