Front Desk/Medical Assistant

Greenwich MedSpa • Greenwich, CT

1d • $20 - $24

About The Position

Greenwich Medical Spa is hiring for a dual-role position combining medical assisting and aesthetic coordination. The role supports patients throughout their visits, from welcoming and checking them in to preparing them for treatment and helping ensure a positive experience after they leave. The Medical Assistant serves as a clinical partner by preparing patients, treatment rooms, and equipment so providers can focus on delivering results. The Aesthetic Coordinator provides personalized hospitality, supports patient retention, and helps patients learn about treatments and spa programs. The position moves between clinical rooms and the front desk as needed and includes supporting teammates, training new hires, and contributing to special projects. Saturday availability is required.

Greenwich Medical Spa describes its culture through six core values: Excellence, Integrity, People Focused, Passionately Driven, Respect, and Growth. The company emphasizes high-quality care and service, accountability, doing the right thing, supportive teamwork, respect for others, and adaptability.

Requirements

• At least 1 year of experience in a medical office, medspa, or luxury hospitality setting.
• Genuine commitment to high-end, 5-star client service.
• Comfort working in both clinical and front desk settings.
• Experience with EMR and medical terminology.
• High school diploma.
• Availability to work Saturdays.

Nice To Haves

• Bachelor’s degree.
• Phlebotomy license.
• Zenoti experience.

Responsibilities

• Prepare and close down treatment rooms and equipment daily.
• Escort patients and obtain consents and pre- and post-treatment photographs.
• Prepare patients and procedure setups, including blood draws when applicable, such as for PRP.
• Review pre- and post-treatment care instructions with patients.
• Maintain infection-control standards, inventory, and clean, spa-ready treatment rooms.
• Provide personalized patient check-ins and check-outs and pre-book follow-up appointments.
• Manage patient scheduling, phones, and payments, and assist with closing sales.
• Educate patients about treatments, skincare, memberships, and rewards programs.
• Keep the spa clean, luxurious, and stocked with amenities.
• Build lasting patient relationships through thoughtful, personalized service.
• Move between the front desk and treatment rooms as needed while remaining calm during busy periods.
• Support the team, train new hires, and contribute to special projects.

Benefits

• Employee allowance for services and skincare products.
• Employee discount.
• Paid Time Off.
• Paid Holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Voluntary supplemental insurance, such as Hospital, Critical Illness, and AD&D coverage.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED