Front Desk/Medical Assistant

Greenwich MedSpa • Ridgefield, CT

1d • $20 - $24

About The Position

Greenwich Medical Spa is hiring for a dual-role position combining medical assisting and aesthetic coordination. The Medical Assistant is a clinical partner who prepares patients, treatment rooms, equipment, and procedure setups so providers can focus on treatment results. The Aesthetic Coordinator creates a personalized, high-end hospitality experience at the front desk, helping patients feel welcomed, informed, and valued throughout their visits.

The role works across treatment rooms and the front desk as the day requires. It includes clinical preparation and patient care, scheduling and payment support, education about treatments and programs, and maintaining a pristine spa environment. Teamwork, calmness during busy periods, patient relationship-building, and support for new hires and special projects are also important.

GMS describes its culture through the values of Excellence, Integrity, People Focused, Passionately Driven, Respect, and Growth. Benefits listed for employees with a full-time schedule include an allowance for services and skincare products, an employee discount, paid time off, paid holidays, medical, dental, and vision coverage, voluntary supplemental insurance, and a 401(k).

Requirements

• At least 1 year of experience in a medical office, medspa, or luxury hospitality setting.
• A genuine commitment to high-end, 5-star client service.
• Comfort working in both clinical and front desk settings.
• Experience with EMR and medical terminology.
• High school diploma.
• Availability to work Saturdays.

Nice To Haves

• Phlebotomy license.
• Zenoti experience.
• Bachelor’s degree.

Responsibilities

• Prepare and close down treatment rooms and equipment daily.
• Escort patients and obtain consents and pre- and post-treatment photographs.
• Prepare patients and procedure setups, including blood draws when applicable, such as PRP.
• Review pre- and post-treatment care instructions with patients.
• Maintain infection control standards, inventory, and clean, spa-ready rooms.
• Provide personalized patient check-ins and check-outs and pre-book follow-up appointments.
• Manage patient scheduling, phones, and payments, and assist with closing sales.
• Educate patients about treatments, skincare, memberships, and rewards programs.
• Keep the spa pristine, luxurious, and stocked with amenities.
• Build lasting patient relationships through thoughtful, personalized service.
• Move between the front desk and treatment rooms as needed while staying calm and composed during busy periods.
• Support the team, train new hires, and contribute to special projects.

Benefits

• Employee allowance for services and skincare products.
• Employee discount.
• Paid Time Off.
• Paid Holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Voluntary supplemental insurance, such as Hospital, Critical Illness, and AD&D coverage.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED