Front Desk/Medical Assistant

Greenwich MedSpa • Closter, NJ

1d

About The Position

Greenwich Medical Spa (GMS) is an award-winning medical spa providing non-invasive cosmetic treatments. This dual-role position combines clinical medical assistant responsibilities with front-desk hospitality and patient coordination. The role supports patients throughout their visit, from welcoming and checking them in to preparing them for treatment and helping ensure they leave with a positive experience.

In the treatment room, the employee prepares and closes rooms and equipment, escorts patients, obtains consents and pre- and post-treatment photographs, prepares patients and procedure setups, reviews care instructions, and maintains infection control, inventory, and room standards. Blood draws may be performed when applicable, such as for PRP.

At the front desk, the employee checks patients in and out, schedules appointments and follow-ups, handles phones and payments, assists with closing sales, and educates patients about treatments, skincare, memberships, and rewards programs. The employee also keeps the spa pristine and stocked with amenities. The position requires moving between the front desk and treatment rooms as needed, maintaining composure during busy periods, supporting the team, training new hires, and contributing to special projects.

GMS describes its workplace culture through values of excellence, integrity, people focus, passion, respect, and growth. The role requires Saturday availability. Benefits listed for employees working a full-time schedule include an allowance for services and skincare products, an employee discount, paid time off, paid holidays, medical, dental, and vision coverage, voluntary supplemental insurance, and a 401(k).

Requirements

• At least 1 year of experience in a medical office, medspa, or luxury hospitality setting.
• Genuine commitment to high-end, five-star client service.
• Comfort working in both clinical and front-desk settings.
• Experience with EMR and medical terminology.
• High school diploma.
• Availability to work Saturdays.

Nice To Haves

• Phlebotomy license.
• Zenoti experience.
• Bachelor’s degree.

Responsibilities

• Prepare and close down treatment rooms and equipment daily.
• Escort patients and obtain consents and pre- and post-treatment photographs.
• Prepare patients and procedure setups, including blood draws when applicable, such as for PRP.
• Review pre- and post-treatment care instructions with patients.
• Maintain infection control standards, inventory, and clean, spa-ready rooms.
• Provide personalized patient check-ins and check-outs and pre-book follow-up appointments.
• Manage patient scheduling, phones, and payments, and assist with closing sales.
• Educate patients about treatments, skincare, memberships, and rewards programs.
• Keep the spa pristine, luxurious, and stocked with amenities.
• Build lasting patient relationships through thoughtful, personalized service.
• Move between the front desk and treatment rooms as needed while remaining calm and composed during busy periods.
• Support the team, train new hires, and contribute to special projects.

Benefits

• Employee allowance for services and skincare products.
• Employee discount.
• Paid time off.
• Paid holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Voluntary supplemental insurance, including Hospital, Critical Illness, and AD&D coverage.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED