Front Desk/Medical Assistant

Greenwich MedSpa • Scarsdale, NY

9d

About The Position

Greenwich Medical Spa (GMS) is hiring for a dual-role position combining medical assisting and aesthetic coordination. The role supports the patient experience in both the treatment room and at the front desk, preparing patients and rooms for procedures while providing personalized, high-end hospitality. The position requires moving between clinical and front desk duties as needed, maintaining composure during busy periods, and supporting colleagues, new hires, and special projects. GMS describes its work culture through the values of Excellence, Integrity, People Focused, Passionately Driven, Respect, and Growth.

Requirements

• At least 1 year of experience in a medical office, medspa, or luxury hospitality setting.
• Genuine commitment to high-end, five-star client service.
• Comfort working in both clinical and front desk settings.
• Experience with EMR and medical terminology.
• High school diploma required.
• Availability to work Saturdays.

Nice To Haves

• Phlebotomy license.
• Zenoti experience.
• Bachelor's degree.

Responsibilities

• Prepare and close down treatment rooms and equipment daily.
• Escort patients and obtain consents and pre- and post-treatment photographs.
• Prepare patients and procedure setups, including blood draws when applicable, such as PRP.
• Review pre- and post-treatment care instructions with patients.
• Maintain infection control standards, inventory, and clean, spa-ready treatment rooms.
• Provide personalized patient check-ins and check-outs and pre-book follow-up appointments.
• Manage patient scheduling, phones, and payments, and assist with closing sales.
• Educate patients about treatments, skincare, memberships, and rewards programs.
• Keep the spa pristine, luxurious, and stocked with amenities.
• Build lasting patient relationships through thoughtful, personalized service.
• Move between the front desk and treatment rooms as needed, remaining calm and composed during busy periods.
• Support the team, train new hires, and contribute to special projects.

Benefits

• Employee allowance for services and skincare products.
• Employee discount.
• Paid time off.
• Paid holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Voluntary supplemental insurance, including Hospital, Critical Illness, and AD&D coverage.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED