Medical Assistant Jobs in Oakland, OK

About The Position

Requirements

• U.S. citizenship is required, subject to the stated exception for non-citizens when qualified citizens cannot be recruited under 38 U.S.C. § 7407(a).
• High school diploma, GED equivalency certificate, or a proficiency certificate from a state or territorial education authority.
• Proficiency in spoken and written English.
• For GS-06 qualification, one year of experience equivalent to the GS-05 grade level.
• Advanced knowledge of technical health care processes relating to access to care, including scheduling across interdisciplinary care delivery or community care models and patient health care portals.
• Advanced knowledge of policies and procedures affecting patient flow and administrative patient support, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
• Advanced knowledge of medical terminology.
• Ability to collaborate and communicate with medical clinicians across multiple disciplines to accomplish team goals and ensure patient care needs are met.
• Ability to independently set priorities and organize work to meet deadlines while complying with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively with internal and external customers electronically, by phone, in person, and in writing; this may include preparing reports, presenting data, and resolving patient concerns.
• Resume must describe relevant duties demonstrating the required knowledge, skills, and abilities and include hours per week for work experience credit.
• Must complete a background/security investigation and the required online onboarding process.
• Must participate in the seasonal influenza vaccination program.
• Must serve a one- or two-year trial period, subject to written certification for continued employment after the trial period.
• Physical requirements may include standing, lifting, carrying, sitting, stooping, bending, pulling, and pushing.

Responsibilities

• Process incoming patient secure messages through HealtheVet and coordinate with the care team.
• Participate in team huddles and meetings to manage, plan, problem-solve, and follow up on patient care by sharing information and collaborating with the interdisciplinary team.
• Set priorities and deadlines, and adjust workflow and sequencing to meet team and patient needs.
• Identify incomplete encounters and communicate findings to providers.
• Assist the team in reinforcing the plan of care and self-help solutions.
• Enter appropriate information into the electronic record.
• Monitor pre-appointment information and requirements to ensure readiness for patient visits.
• Manage patient systems to verify and validate accuracy and resolve issues.
• Evaluate patient information and clinic schedule lists to determine whether a patient requires an immediate appointment.
• Inform team members about shared patients, including patients receiving care at multiple VA centers or in the community.
• Schedule, cancel, and reschedule appointments in accordance with VHA Scheduling Directive and the Standard Operating Procedures Document for Appointment Management.
• Use the Electronic Waiting List accurately and in a timely manner.
• Notify the supervisor when clinic access is less than desirable or a patient cannot be scheduled within mandated clinic timeframes.
• Review consults, active and pending text orders, encounter reports, Electronic Wait List, Recall list, and Audiocare communications daily for accuracy and disposition.
• Initiate patient appointments through VSE or CPRS scheduling menus, including scheduling lab, x-ray, and EKG tests with other clinical services as needed for physician clinics.
• Block clinics when physicians are on leave or attending scheduled meetings or training to prevent patient cancellations.
• Coordinate with the patient care team to review clinic appointment availability and monitor schedules, making adjustments as necessary.
• Maintain effective communication with patients, interdisciplinary teams, VA medical centers, and other agencies, including supporting inpatient-to-outpatient discharge communications, communicating with non-VA facilities, preparing correspondence about normal lab results, and managing follow-up for consults and tests.
• Recommend changes to existing clinic procedures based on current administrative guidelines.

Benefits

• Competitive salary and regular salary increases.
• 37–50 days of annual paid time off per year, including 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Possible credit toward annual leave accrual based on prior work or military service experience.
• Up to 12 weeks of paid parental leave after 12 months of employment in connection with birth, adoption, or foster placement of a child.
• Eligible full-time employees may qualify for a childcare subsidy after 60 days of employment, subject to family-income and other eligibility limits.
• Traditional federal pension with five-year vesting and federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.