Mds Jobs

About The Position

Responsibilities

• Answering incoming calls
• Scheduling appointments
• Updating patient demographics
• Maintain bump list
• Schedule for each division
• Page MD’s with hospital consults
• Obtain medical records when possible
• Work closely with medical staff to ensure all patients are provided with quality care
• Welcomes patients and visitors by greeting warmly and answering or referring inquiries
• Utilizes Centricity Business Practice Management System, registers patients according to standard procedures
• Ensures availability of treatment information by filing and retrieving patient records
• Schedules appointments for patients
• Scans and files administrative and medical information in patient’s medical record
• Makes appointment reminder calls to patients with upcoming appointments
• Maintains forms and office supplies required for call center activities
• Participates in staff and educational meetings
• Maintains operations by following policies and procedures; reporting needed changes
• Contributes to team effort to assure excellent patient care and service
• Responds to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve
• Provides our customers with prompt service
• Listens attentively to customers in order to fully understand their needs
• The messages to customers and team members should be delivered with courtesy, clarity and care
• Communicates pertinent clinical/work status information to employer and other team members as assigned
• Interacts effectively and in a supportive manner with persons of all backgrounds
• Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times
• Provides efficient and professional telephone services
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned