Remote Outbound Call Center Agent
About The Position
MDS Communications is hiring remote Call Center Representatives, also referred to as Communication Specialists, to support telephone fundraising programs and donor communications for nonprofit and charitable clients. The position involves receiving in-depth training and joining one of four teams assigned to a group of clients. During an eight-hour workday, representatives call for approximately 4–8 clients using predictive dialing equipment, typically completing about 16–24 calls per hour with an average of 20–30 seconds between calls. Representatives use client-approved scripts to communicate positively and enthusiastically with donors and prospective donors, secure financial gifts, and meet minimum fundraising and productivity metrics. The role is remote in Texas and requires a dedicated wired internet connection and a quiet home workspace. MDS Communications has worked with nonprofit organizations for over 33 years and has more than 400 employees across 18 states. The company is registered in all 50 states and emphasizes legal and ethical compliance. It is faith-based and rooted in Christian values, but does not require employees to share its beliefs; employees are asked to respect the company’s values. MDS also describes itself as a recovery-friendly workplace and offers support to employees committed to sobriety. The stated hourly wage is $15–$16, depending on schedule, for 40-hour shifts. Employees may participate in a performance bonus program. The company also offers paid break time, health insurance eligibility after two months with MDS paying 75% of base employee premiums, and paid time off. Advancement opportunities include management, Inbound Donor Services, and managing client donor portfolios.
Requirements
- At least one year of successful outbound telemarketing experience, or a strong general employment record demonstrating long-term stability.
- A dedicated wired internet connection.
- A quiet home workspace free from normal household interruptions.
- Basic computer skills.
- Commitment and enthusiasm for the charitable and nonprofit causes represented.
- Willingness to learn.
- Persistence.
Responsibilities
- Complete outbound fundraising calls for approximately 4–8 clients during an eight-hour workday using predictive dialing equipment.
- Communicate with donors and prospective donors in a positive, engaging, and enthusiastic manner using client-approved scripts.
- Secure financial gifts on behalf of the company’s nonprofit and charitable clients.
- Maintain minimum fundraising and productivity metrics.
Benefits
- Performance bonus program; top performers consistently earn an additional $8–$10 or more per hour in bonuses.
- Paid break time.
- Health insurance eligibility after two months; MDS pays 75% of base employee premiums.
- Paid time off.
- Opportunities to advance into management, Inbound Donor Services, or donor portfolio management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
