Remote Outbound Call Center Agent
About The Position
MDS Communications is hiring remote Call Center Representatives, also referred to as Communication Specialists, to conduct telephone fundraising and donor communications for nonprofit and charitable clients. Employees receive in-depth training and are assigned to one of four teams that call on behalf of a set of MDS clients. During an eight-hour day, representatives call for four to eight different clients using predictive dialing equipment, typically completing about 16–24 calls per hour with approximately 20–30 seconds between calls. They use client-approved scripts to communicate with donors and prospective donors, secure financial gifts, and meet minimum fundraising and productivity metrics. The position is remote in Utah. MDS Communications is a faith-based company rooted in Christian values; employees are not required to share the company’s beliefs but are asked to respect them. MDS also describes itself as a recovery-friendly workplace and offers support to employees committed to sobriety.
Requirements
- At least one year of successful outbound telemarketing experience, or a strong general employment record with long-term stability.
- A dedicated wired internet connection.
- A quiet home workspace free from normal household interruptions.
- Basic computer skills.
- Commitment and enthusiasm for the charitable and nonprofit causes represented.
- Willingness to learn.
- Persistence.
Responsibilities
- Call donors and prospective donors on behalf of assigned nonprofit clients using predictive dialing equipment.
- Communicate in a positive, engaging, and enthusiastic manner using scripts approved by clients.
- Secure financial gifts for clients.
- Maintain minimum fundraising and productivity metrics.
Benefits
- $15–$16 per hour, depending on schedule, for 40-hour shifts.
- Participation in a performance bonus program; top performers consistently earn an additional $8–$10 or more per hour in bonuses.
- Paid break time.
- Eligibility for health insurance after two months; MDS pays 75% of base employee premiums.
- Paid time off.
- Opportunities to advance to management, Inbound Donor Services, or roles managing client donor portfolios.
- Recovery-friendly workplace support for employees committed to extending their sobriety.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
