Remote Outbound Call Center Agent
About The Position
MDS Communications is hiring Call Center Representatives, also referred to as Communication Specialists, to conduct telephone fundraising and donor communications on behalf of nonprofit and charitable clients. The company has partnered with nonprofits for over 33 years and has more than 400 employees across 18 states. Its clients include national charities, Christian ministries, and other nonprofit organizations. MDS is registered in all 50 states and emphasizes legal and ethical compliance. Communication Specialists receive in-depth training and are assigned to one of four teams that call for a set of MDS clients. During an eight-hour workday, agents call for four to eight clients using predictive dialing equipment, typically completing about 16–24 calls per hour with an average of 20–30 seconds between calls. Agents use client-approved scripts to engage donors and prospective donors, solicit financial gifts, and meet minimum fundraising and productivity metrics. This is a remote role based in North Carolina. MDS is a faith-based company rooted in Christian values; employees are not required to share those beliefs but are asked to respect the company’s values. MDS describes itself as a recovery-friendly workplace and offers support to employees committed to maintaining sobriety.
Requirements
- At least one year of successful outbound telemarketing experience, or a strong general employment record with long-term stability.
- A dedicated wired internet connection.
- A quiet home workspace free from normal household interruptions.
- Basic computer skills.
- Commitment and enthusiasm for the charitable and nonprofit causes represented.
- Willingness to learn.
- Persistence.
Responsibilities
- Receive in-depth training.
- Join one of four teams that call on behalf of a set of MDS clients.
- Call for four to eight clients during an eight-hour day using predictive dialing equipment.
- Communicate with donors and prospective donors positively, engagingly, and enthusiastically using client-approved scripts.
- Secure financial gifts on behalf of clients.
- Maintain minimum fundraising and productivity metrics.
Benefits
- Performance bonus program; top performers consistently earn an additional $8–$10 or more per hour in bonuses.
- Paid break time.
- Health insurance eligibility after two months; MDS pays 75% of base employee premiums.
- Paid time off.
- Opportunities to advance to management, Inbound Donor Services, or management of client donor portfolios.
- Promotion from within whenever possible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
