BDC Outbound Call Center Agent

Mercedes-Benz of Palm Beach • West Palm Beach, FL

1d • Onsite

About The Position

New Country Motor Car Group is hiring a BDC Outbound Call Center Agent for its West Palm Beach customer service call center. The position includes on-the-job training. The agent promotes a top-notch customer experience and works with the BDC Manager to schedule service appointments. The role requires at least 150 outbound calls per day and has a minimum daily appointment expectation of 18. The agent stays informed about service updates, recalls, and service requirements, and maintains a business-casual appearance. Prior outbound call center experience is preferred but not required. Automotive experience is helpful but not required.

The position has a Monday-through-Friday schedule, 8 a.m. to 5 p.m. New Country Motor Car Group is family owned and operated and describes its success as based on investing in its people to support growth and a rewarding work environment. The company is an equal opportunity employer and prohibits discrimination and harassment on legally protected grounds.

Requirements

• Mathematical skills to calculate figures and amounts such as discounts and pricing.
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule formats.
• Clean driving record and valid driver’s license.
• Strong customer service skills and motivation to be successful.
• Ability to multitask.
• Ability to communicate persuasively with customers to set appointments.
• Excellent computer skills.
• Excellent phone presence.
• Strong communication skills.
• At least 18 years of age.
• 5-day work week, Monday through Friday, 8 a.m. to 5 p.m.

Nice To Haves

• Prior call center experience making outbound calls.
• Automotive experience.

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience.
• Work closely with the BDC Manager to schedule service appointments.
• Complete a minimum of 150 outbound phone calls per day.
• Meet the minimum daily appointment expectation of 18 per day.
• Stay informed about service updates, recalls, and service requirements.
• Maintain a business-casual appearance.

Benefits

• $16 base hourly pay plus bonus.
• Medical, dental, and vision insurance.
• 401(k) and additional benefits.
• Accrued vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed