Remote Outbound Call Center Agent
About The Position
MDS Communications is hiring Call Center Representatives, also referred to as Communication Specialists, to support nonprofit fundraising and donor communications. The company has partnered with nonprofit organizations for more than 33 years and works with charities and Christian ministries. The position is remote in Michigan and includes in-depth training. Employees are assigned to one of four teams, each serving a set of MDS clients. During an eight-hour workday, representatives call for 4–8 clients using predictive dialing equipment, typically completing about 16–24 calls per hour with an average of 20–30 seconds between calls. Representatives follow client-approved scripts, engage donors and prospective donors, secure financial gifts, and maintain minimum fundraising and productivity metrics. MDS is a faith-based, recovery-friendly company; employees are not required to share its beliefs but are asked to respect them.
Requirements
- At least one year of successful outbound telemarketing experience, or a strong general employment record with long-term stability.
- A dedicated wired internet connection.
- A quiet home workspace free from normal household interruptions.
- Basic computer skills.
- Commitment and enthusiasm for the charitable and nonprofit causes represented.
- Willingness to learn.
- Persistence.
- Respect for the company's faith-based Christian values; sharing those beliefs is not required.
Responsibilities
- Complete outbound calls for assigned nonprofit clients using predictive dialing equipment.
- Communicate with donors and prospective donors in a positive, engaging, and enthusiastic manner using client-approved scripts.
- Secure financial gifts on behalf of clients.
- Maintain minimum fundraising and productivity metrics.
Benefits
- Performance bonus program; top performers consistently earn $8–$10 or more per hour in bonuses in addition to wages.
- Paid break time.
- Health insurance eligibility after two months; MDS pays 75% of base employee premiums.
- Paid time off.
- Opportunities to advance to management, Inbound Donor Services, and donor portfolio management positions.
- Recovery-friendly workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
