Remote Outbound Call Center Agent
About The Position
MDS Communications is hiring remote Call Center Representatives, also called Communication Specialists, to support telephone fundraising programs and donor communications for nonprofit organizations. Employees receive in-depth training and are assigned to one of four teams that call on behalf of a set of MDS clients. During an eight-hour workday, representatives call for 4–8 different clients using predictive dialing equipment, typically completing about 16–24 calls per hour with approximately 20–30 seconds between calls. They communicate with donors and prospective donors using client-approved scripts and seek financial gifts on behalf of the clients while meeting minimum fundraising and productivity metrics. MDS Communications is a faith-based company rooted in Christian values. Employees are not required to share the company’s beliefs but are asked to respect its values and the way it approaches its work and relationships. The company describes itself as a recovery-friendly workplace and offers support to employees committed to maintaining their sobriety.
Requirements
- At least one year of successful outbound telemarketing experience, or a strong general employment record demonstrating long-term stability.
- A dedicated wired internet connection.
- A quiet work-from-home location free from normal household interruptions.
- Basic computer skills.
- Commitment and enthusiasm for charitable and nonprofit causes.
- Willingness to learn.
- Persistence.
Responsibilities
- Make outbound calls on behalf of nonprofit clients using predictive dialing equipment.
- Communicate positively, engagingly, and enthusiastically with donors and prospective donors using client-approved scripts.
- Secure financial gifts for clients.
- Meet minimum fundraising and productivity metrics.
Benefits
- Performance bonus program; top performers reportedly earn an additional $8–$10 or more per hour in bonuses.
- Paid break time.
- Health insurance eligibility after two months; MDS pays 75% of base employee premiums.
- Paid time off.
- Opportunities to advance to management, Inbound Donor Services, and donor portfolio management positions.
- Recovery-friendly workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
