Remote Outbound Call Center Agent

MDS COMMUNICATIONS CORPORATION • Oklahoma City, OK

2d • $15 - $16 • Remote

About The Position

MDS Communications is hiring remote Call Center Representatives, also referred to as Communication Specialists, to conduct telephone fundraising and donor communications on behalf of nonprofit and charitable clients. After in-depth training, employees are assigned to one of four teams that calls for a set of MDS clients. During an eight-hour day, representatives call for four to eight clients using predictive dialing equipment, typically completing about 16–24 calls per hour with approximately 20–30 seconds between calls. They use client-approved scripts to communicate positively and enthusiastically with donors and prospective donors, seek financial gifts for clients, and meet minimum fundraising and productivity metrics. The role is remote in Oklahoma. MDS is a faith-based, recovery-friendly company; employees are not required to share its beliefs but are asked to respect the company’s values.

Requirements

• At least one year of successful outbound telemarketing experience, or a strong general employment record with long-term stability.
• A dedicated wired internet connection.
• A quiet at-home workspace free from normal household interruptions.
• Basic computer skills.
• Commitment and enthusiasm for the charitable and nonprofit causes represented.
• Willingness to learn.
• Persistence.
• Respect for MDS Communications’ faith-based values.

Responsibilities

• Complete outbound calls on behalf of assigned nonprofit clients using predictive dialing equipment.
• Communicate with donors and prospective donors in a positive, engaging, and enthusiastic manner using client-approved scripts.
• Secure financial gifts from donors and prospective donors on behalf of clients.
• Maintain minimum fundraising and productivity metrics.
• Participate in in-depth training and learn the assigned team’s client programs.

Benefits

• Performance bonus program; top performers consistently earn $8–$10 or more per hour in bonuses in addition to wages.
• Paid break time.
• Health insurance eligibility after two months; MDS pays 75% of base employee premiums.
• Paid time off.
• Opportunities to advance to management, Inbound Donor Services, or managing client donor portfolios.
• MDS seeks to promote from within whenever possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed