Remote Outbound Call Center Agent
About The Position
MDS Communications is hiring remote Call Center Representatives, also called Communication Specialists, to conduct telephone fundraising and donor communications for nonprofit clients. Employees receive in-depth training and are assigned to one of four teams that call on behalf of a set of clients. During an eight-hour day, representatives call for approximately 4–8 clients using predictive dialing equipment, typically completing about 16–24 calls per hour with an average of 20–30 seconds between calls. They use client-approved scripts to communicate positively and enthusiastically with donors and prospective donors, seek financial gifts, and meet minimum fundraising and productivity metrics. MDS Communications has worked with nonprofit organizations for over 33 years and has more than 400 employees across 18 states. It serves charities and Christian ministries and is registered in all 50 states. The company describes itself as faith-based and rooted in Christian values, while not requiring employees to share those beliefs. It asks employees to respect its values and describes itself as a recovery-friendly workplace.
Requirements
- At least one year of successful outbound telemarketing experience, or a strong general employment record with long-term stability.
- A dedicated wired internet connection.
- A quiet home workspace free from normal household interruptions.
- Basic computer skills.
- Commitment and enthusiasm for the charitable and nonprofit causes represented.
- Willingness to learn.
- Persistence.
- Respect for the company’s Christian values.
Responsibilities
- Complete in-depth training for the Communication Specialist role.
- Call on behalf of a set of MDS clients as a member of one of four teams.
- Use predictive dialing equipment to call for approximately 4–8 clients during an eight-hour day.
- Communicate with donors and prospective donors in a positive, engaging, and enthusiastic manner using client-approved scripts.
- Secure financial gifts for MDS clients.
- Maintain minimum fundraising and productivity metrics.
Benefits
- $15–$16 per hour for 40-hour shifts, depending on schedule.
- Participation in a performance bonus program; top performers consistently earn an additional $8–$10 or more per hour in bonuses.
- Paid break time.
- Health insurance eligibility after two months; MDS pays 75% of base employee premiums.
- Paid time off.
- Opportunities to advance to management, Inbound Donor Services, or management of client donor portfolios.
- Promotion from within whenever possible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
