Remote Outbound Call Center Agent
About The Position
MDS Communications is hiring Call Center Representatives, also referred to as Communication Specialists, to support telephone fundraising programs and donor communications for nonprofit and charitable clients. The company has worked with nonprofit organizations for over 33 years and has more than 400 employees across 18 states. It is registered in all 50 states and emphasizes legal and ethical compliance. After in-depth training, the Communication Specialist joins one of four teams that calls on behalf of a set of MDS clients. During an eight-hour workday, representatives call for 4–8 different clients using predictive dialing equipment, typically completing about 16–24 calls per hour with around 20–30 seconds between calls. Representatives follow client-approved scripts, communicate positively and enthusiastically with donors and prospective donors, solicit gifts, and meet minimum fundraising and productivity metrics. This is a remote role based in Ohio. MDS is a faith-based company rooted in Christian values; employees are not required to share the company’s beliefs but are expected to respect them. The company also describes itself as a recovery-friendly workplace.
Requirements
- At least one year of successful outbound telemarketing experience, or a strong general employment record demonstrating long-term stability.
- A dedicated wired internet connection.
- A quiet home workspace free from normal household interruptions.
- Basic computer skills.
- Commitment and enthusiasm for the charitable and nonprofit causes represented.
- Willingness to learn and persistence.
- Respect for the company’s Christian values.
Responsibilities
- Complete in-depth training and join one of four teams serving a set of MDS clients.
- Make outbound calls for 4–8 clients during an eight-hour workday using predictive dialing equipment.
- Communicate with donors and prospective donors in a positive, engaging, and enthusiastic manner using client-approved scripts.
- Secure financial gifts on behalf of MDS clients.
- Maintain minimum fundraising and productivity metrics.
Benefits
- Hourly wages of $15–$16, depending on schedule.
- Participation in a performance bonus program.
- Paid break time.
- Eligibility for health insurance after two months; MDS pays 75% of base employee premiums.
- Paid time off.
- Opportunities to advance to management, Inbound Donor Services, or donor portfolio management positions.
- A recovery-friendly workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
