Manager Jobs

About The Position

Requirements

• Proven leadership and management experience.
• Previous experience within healthcare staffing.
• Previous experience leading client management, account management, operations, or service delivery teams.
• Strong understanding of VMS/MSP environments, client contracts, and healthcare staffing operations.
• Experience managing large client portfolios and complex client relationships.
• Demonstrated ability to build, coach, and develop high-performing teams.
• Strong client relationship management and customer service skills.
• Excellent judgment, decision-making, and problem-solving abilities.
• Proven ability to establish expectations and hold employees accountable to performance standards.
• Strong analytical skills with the ability to interpret data and drive business decisions.
• Exceptional organizational and time management skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong business acumen and strategic thinking capabilities.
• Demonstrated ability to influence and collaborate across all levels of the organization.
• Excellent conflict resolution and negotiation skills.
• Exceptional written, verbal, and presentation communication skills.

Nice To Haves

• Bachelor's degree preferred.
• 5+ years of leadership or management experience preferred.

Responsibilities

• Lead, mentor, and develop a high-performing team of Client Managers.
• Establish departmental goals, performance standards, and accountability measures aligned with company objectives.
• Coach and develop team members through regular feedback, performance management, and career development planning.
• Foster a culture of collaboration, accountability, continuous improvement, and exceptional client service.
• Proactively address performance concerns and implement improvement plans as necessary.
• Partner with the Training team to identify developmental needs and create ongoing learning opportunities.
• Build and maintain strong, long-term relationships with staffing clients.
• Manage the day-to-day performance, retention, and satisfaction of assigned client portfolios.
• Ensure client managers maintain regular communication cadences, business reviews, and strategic account plans.
• Serve as the primary point of contact for escalated client concerns and complex service issues.
• Develop executive-level relationships with key strategic client stakeholders.
• Conduct business reviews and strategic discussions with key clients to evaluate performance and identify opportunities for improvement.
• Understand client needs and collaborate internally to develop effective staffing and service solutions.
• Identify and mitigate client retention risks while promoting long-term client satisfaction and loyalty.
• Develop, monitor, and continuously improve key performance indicators (KPIs) and success metrics for the Client Management team.
• Analyze team, client, and operational data to identify trends, opportunities, and areas requiring attention to include reallocation of accounts as needed.
• Monitor daily, weekly, monthly, and quarterly performance metrics and hold team members accountable for results.
• Evaluate client performance reports and implement corrective action plans as necessary.
• Ensure consistent execution of company processes, policies, and best practices.
• Drive process improvement initiatives that enhance efficiency, service quality, and client satisfaction.
• Partner closely with Recruiting leadership to maximize fill ratios, client satisfaction, and operational effectiveness.
• Collaborate with Triage Plus, Operations, Compliance, Training, and Finance teams to support company goals.
• Facilitate communication between departments to ensure timely resolution of issues and successful service delivery.
• Support organizational initiatives, special projects, and strategic priorities as assigned.
• Provide recommendations and insights to leadership regarding business improvement opportunities, industry trends, and client feedback.
• Develop and execute the Client Management strategy in alignment with organizational objectives.
• Support annual departmental planning, forecasting, goal setting, and resource allocation.
• Identify opportunities for account growth and enhanced service offerings within the client portfolio.
• Analyze market trends and clients need to recommend new strategies and business improvements.
• Partner with Leadership to achieve revenue, retention, and operational goals.

Benefits

• Health insurance
• 401k match
• Paid maternity leave
• Unlimited Time Off & Flexible Hours
• On-site gyms