Manager Jobs

About The Position

Requirements

• Prior supervisory/management or surgical services experience preferred
• Ophthalmology or surgical specialty experience preferred
• EMR experience (NextGen preferred)
• Strong leadership, communication, and team development skills with the ability to manage multiple priorities in a fast-paced healthcare environment.
• Analytical decision-maker with expertise in problem-solving, regulatory compliance, HIPAA, medical office operations, and CPT/ICD-10 coding and surgical billing.
• Proficient in Microsoft Office applications, with a demonstrated commitment to professionalism, adaptability, and continuous improvement.

Responsibilities

• Provide leadership and oversight of Surgical Services areas including Scheduling, Records and Referrals Coordinators.
• Coach, mentor, and develop staff while promoting accountability, engagement, and professional growth.
• Conduct performance evaluations, regular one-on-ones, and partner with leadership on compensation, promotions, and disciplinary actions.
• Address employee relations issues promptly and professionally.
• Foster a collaborative, high-performing team culture and ensure staff are trained and equipped for success.
• Oversee daily operations to ensure efficiency, consistency, and quality outcomes.
• Standardize workflows across locations aligned with best practices.
• Monitor productivity, staffing, and patient flow; adjust resources as needed.
• Support and optimize scheduling workflows in NextGen, including templates and rescheduling.
• Maintain oversight of surgical access to ensure timely patient scheduling.
• Partners with providers, ASC leadership, clinic leadership, and departments to ensure continuity of care.
• Serve as a liaison between Surgical Services, surgery centers, referring providers, and external partners.
• Lead team meetings and communicate updates on workflows, policies, and organizational changes.
• Provide regular operational, staffing, and performance updates to leadership.
• Ensure compliance with HIPAA, OSHA, and organizational policies.
• Support audits, documentation reviews, and issue resolution.
• Monitor performance metrics and implement corrective actions.
• Identify and resolve workflow issues impacting patient care, billing, and documentation.
• Promote a culture of safety, quality, and accountability.
• Oversee payroll, attendance, PTO, and overtime in UKG; ensure accuracy and compliance.
• Manage departmental budgets, inventory, and supply ordering.
• Coordinate vendor relationships, expenses, and invoice tracking.
• Support capital equipment planning and purchasing decisions.
• Participate in strategic initiatives to improve efficiency and patient access.
• Partner with leadership and providers to implement operational and clinical improvements.
• Lead process improvement efforts across Surgical Services.
• Oversee physician surgery schedules to optimize access and utilization.
• Maintain working knowledge of all roles; provide support or coverage as needed.
• Ensure timely post-operative documentation, charge capture, and billing communication.
• Support coordination of operative reporting and continuity of care.
• Serve as EPIC E-Link Practice Administrator and support system functionality.
• Maintain calendars, templates, and documentation systems.
• Ensure consistent and accurate use of EMR and operational tools.
• Resolve escalated patient and staff concerns with professionalism and urgency.
• Support patient communication, record sharing, and follow-up coordination.
• Provide after-hours support as needed to ensure continuity of care.
• Monitor workload and productivity reports to guide decisions.
• Complete monthly surgical volume and performance reports.
• Participate in leadership duties, including weekend management as assigned.
• Maintains patient and organizational confidentiality in compliance with HIPAA.