Surgical Services Manager

Gailey Eye Clinic • Bloomington, IL

1d • Hybrid

About The Position

The Surgical Services Manager provides strategic and operational leadership across all Surgical Services functions, ensuring efficient, standardized workflows and a high-quality, patient-centered experience. This role leads surgical scheduling and records and referral coordinator teams, drives operational excellence, and partners with clinical and administrative leaders to optimize performance, improve processes, and support organizational goals.

Requirements

• Prior supervisory/management or surgical services experience preferred
• Ophthalmology or surgical specialty experience preferred
• EMR experience (NextGen preferred)
• Strong leadership, communication, and team development skills with the ability to manage multiple priorities in a fast-paced healthcare environment.
• Analytical decision-maker with expertise in problem-solving, regulatory compliance, HIPAA, medical office operations, and CPT/ICD-10 coding and surgical billing.
• Proficient in Microsoft Office applications, with a demonstrated commitment to professionalism, adaptability, and continuous improvement.

Responsibilities

• Provide leadership and oversight of Surgical Services areas including Scheduling, Records and Referrals Coordinators.
• Coach, mentor, and develop staff while promoting accountability, engagement, and professional growth.
• Conduct performance evaluations, regular one-on-ones, and partner with leadership on compensation, promotions, and disciplinary actions.
• Address employee relations issues promptly and professionally.
• Foster a collaborative, high-performing team culture and ensure staff are trained and equipped for success.
• Oversee daily operations to ensure efficiency, consistency, and quality outcomes.
• Standardize workflows across locations aligned with best practices.
• Monitor productivity, staffing, and patient flow; adjust resources as needed.
• Support and optimize scheduling workflows in NextGen, including templates and rescheduling.
• Maintain oversight of surgical access to ensure timely patient scheduling.
• Partners with providers, ASC leadership, clinic leadership, and departments to ensure continuity of care.
• Serve as a liaison between Surgical Services, surgery centers, referring providers, and external partners.
• Lead team meetings and communicate updates on workflows, policies, and organizational changes.
• Provide regular operational, staffing, and performance updates to leadership.
• Ensure compliance with HIPAA, OSHA, and organizational policies.
• Support audits, documentation reviews, and issue resolution.
• Monitor performance metrics and implement corrective actions.
• Identify and resolve workflow issues impacting patient care, billing, and documentation.
• Promote a culture of safety, quality, and accountability.
• Oversee payroll, attendance, PTO, and overtime in UKG; ensure accuracy and compliance.
• Manage departmental budgets, inventory, and supply ordering.
• Coordinate vendor relationships, expenses, and invoice tracking.
• Support capital equipment planning and purchasing decisions.
• Participate in strategic initiatives to improve efficiency and patient access.
• Partner with leadership and providers to implement operational and clinical improvements.
• Lead process improvement efforts across Surgical Services.
• Oversee physician surgery schedules to optimize access and utilization.
• Maintain working knowledge of all roles; provide support or coverage as needed.
• Ensure timely post-operative documentation, charge capture, and billing communication.
• Support coordination of operative reporting and continuity of care.
• Serve as EPIC E-Link Practice Administrator and support system functionality.
• Maintain calendars, templates, and documentation systems.
• Ensure consistent and accurate use of EMR and operational tools.
• Resolve escalated patient and staff concerns with professionalism and urgency.
• Support patient communication, record sharing, and follow-up coordination.
• Provide after-hours support as needed to ensure continuity of care.
• Monitor workload and productivity reports to guide decisions.
• Complete monthly surgical volume and performance reports.
• Participate in leadership duties, including weekend management as assigned.
• Maintains patient and organizational confidentiality in compliance with HIPAA.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed