(USA) Asset Protection Operations Coach

Wal-Mart Stores East • Covington, VA

1d • Onsite

About The Position

Drives sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, and cleanliness of the area. Assesses economic trends and community needs, oversees stocking and rotation of merchandise, and sets up, cleans, and organizes product displays. Secures fragile and high-shrink merchandise. Leads and develops teams by teaching, training, and actively listening to associates. Tours stores and provides feedback through 'Tour to Teach'. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership. Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations consistently, and ensuring awareness. Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives. Builds accountability for policies and procedures, measures adherence to loss prevention policies, reviews variances to inventory reports, conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends. Identifies improvement opportunities and works with managers and associates to determine corrections needed for inventory controls. Influences the implementation and execution of control corrections and trains managers and associates on operational controls and processes in multiple stores. Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other illegal activities. Gathers evidence, takes statements, writes case reports, and provides courtroom testimony as needed. Partners in collaborative efforts with other investigative entities. Monitors safety and risk controls by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions, observing workplace practices, providing training on accident prevention, and communicating plans to minimize accidents. Oversees safety reviews and implements plans to improve workplace safety. Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, and compliance guidelines. Identifies gaps in expectations versus training, determines training needs, and develops and delivers training as needed. Manages claims and receiving operations by ensuring proper policies and procedures are followed and ensuring the timely processing of claims and merchandise deliveries. Provides direction for claims or receiving issues and maintains necessary documentation and reporting. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, measuring progress, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. Ensures compliance with company policies and procedures and supports the company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance. Respects the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, creating opportunities for all associates to thrive, working collaboratively, building strong and trusting relationships, and communicating with impact, energy, and positivity. Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments. Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company. Serves customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models. Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers all stakeholders when making plans. Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.

Requirements

• Completion of 2 years of college.
• Option 2: 1 year’s experience as a supervisor in a multi-department environment.
• Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
• Option 4: 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/ or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility
• If applicable, successful completion of criminal background check and/or firearms authorized training.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified)
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
• Investigative experience
• Bachelors: Business
• Bachelors: Criminal Justice

Responsibilities

• Drives sales by ensuring effective merchandise presentation
• Leads and develops teams effectively
• Models and demonstrates exceptional customer service standards
• Provides supervision and development opportunities for hourly associates
• Controls the unexplained loss of merchandise and improves profitability
• Builds accountability for policies and procedures
• Measures adherence to loss prevention policies and procedures
• Reviews variances to inventory reports
• Conducts operational and preinventory reviews
• Gathers data audits results and monitors deficiency trends
• Identifies improvement opportunities
• Communicates and works with managers and associates to determine corrections needed to inventory controls
• Influences the implementation and execution of control corrections
• Trains managers and associates operational controls and processes in multiple stores
• Detects deters investigates and resolves violations of company policies and criminal activities
• Conducts investigations relating to company operations and policies
• Gathers evidence takes statements writes case reports and provides court room testimony as needed
• Partners in collaborative efforts with other investigative entities
• Monitors safety and risk controls within a facility
• Ensures an effective safety program is in place
• Supervises safety team members
• Identifies accident trends to develop and implement solutions to prevent accidents
• Observes workplaces practices and provides training to associates on accident prevention techniques
• Communicates plans to minimize accidents
• Oversees safety reviews and implements plans to improve workplacesafety
• Manages facilitylevel training and execution of asset protection safety and claims and receiving procedures
• Reviews the application of policiesprocedures compliance guidelines
• Identifies gaps in expectations versustraining
• Determines training needs
• Develops and delivers training as needed
• Manages claims and receiving operations
• Ensures the timely processing of claims forexample damaged defective returned liquidated items and merchandise deliveries
• Provides direction for claims or receiving issues
• Maintains necessary documentation and reporting
• Coordinates completes and oversees jobrelated activities and assignments
• Develops and maintains relationships with key stakeholders
• Supports plans and initiatives to meet customer and business needs
• Identifies and communicates goals and objectives
• Builds accountability for and measuring progress in achieving results
• Identifies and addresses improvement opportunities
• Demonstrates adaptability and promoting continuous learning
• Ensures compliance with company policies and procedures
• Supports company mission values and standards of ethics and integrity
• Implements related action plans
• Utilizes and supporting the OpenDoor Policy
• Provides direction and guidance on applying these in executing business processes and practices
• Respect the Individual
• Builds highperforming teams
• Embraces differences in people cultures ideas and experiences
• Creates a workplace where associates feel seen supported and connected through a culture of belonging
• Creates opportunities for all associates to thrive and perform
• Works collaboratively
• Builds strong and trusting relationships
• Communicates with impact energy and positivity to motivate and influence
• Attracts and retains the best talent
• Empowers and develops talent
• Recognizes others contributions and accomplishments
• Act with Integrity
• Maintains and promotes the highest standards of integrity ethics and compliance
• Models the Walmart values to support and foster our culture
• Holds oneself and others accountable
• Supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving
• Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
• Serve Our Customers and Members
• Delivers results while putting the customer first
• Considers and adapts to how where and when customers shop
• Applies the EDLP and EDLC business models to all plans
• Makes decisions based on data insights and analysis
• Balances short and longterm priorities
• Considers our customers fellow associates shareholders suppliers business partners and communities when making plans
• Strive for Excellence
• Displays curiosity and a desire to learn
• Takes calculated risks
• Demonstrates courage and resilience
• Encourages learning from mistakes
• Drives continuous improvements
• Adopts and encourages the use of new technologies and skills
• Supports others through change

Benefits

• medical
• vision
• dental coverage
• 401(k)
• stock purchase
• company-paid life insurance
• PTO (including sick leave)
• parental leave
• family care leave
• bereavement
• jury duty
• voting
• short-term and long-term disability
• company discounts
• Military Leave Pay
• adoption and surrogacy expense reimbursement
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Tuition, books, and fees are completely paid for by Walmart (through Live Better U)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree