Manager Jobs

About The Position

Requirements

• 8+ years of relevant travel industry experience, including demonstrated success leading leaders and professional teams with accountability for the performance, development, and results of multiple related teams.
• Demonstrated experience leading complex global operations across multiple teams and cross-functional stakeholder groups in a dynamic, service-oriented environment.
• Proven ability to develop and influence departmental plans and priorities, allocate resources, and execute strategic and operational initiatives.
• Extensive domestic and international destination experience.
• Proven ability to influence senior leaders and collaborate effectively across a complex, matrixed organization.
• Demonstrated success solving complex operational, organizational, and time-sensitive challenges while balancing Guest experience, risk, and financial considerations.
• Strong strategic planning, project management, and negotiation skills, including supplier agreements, contracts, and business terms.
• Experience managing budgets, profitability, and P&L performance.
• Ability to organize and prioritize multiple business-critical responsibilities while working within strict deadlines and evolving operational demands.
• Proficiency with Apple and Microsoft products; familiarity with CRM systems and operational technology platforms.
• Demonstrated commitment to delivering world-class products, services, and Guest experiences consistent with The Walt Disney Company standards.
• Travel will be required for this role.
• Possess a valid Passport.

Nice To Haves

• Experience leading global travel, hospitality, cruise, or escorted tour operations.
• Experience leading geographically dispersed teams and multi-functional operations.
• Demonstrated success driving operational improvements and business initiatives.
• Familiarity with Adventures by Disney and National Geographic Expeditions products and operating models.

Responsibilities

• Lead Trip Operations and may provide oversight for additional operational teams and support functions, depending on organizational needs.
• Provide leadership through managers, leaders, and professional staff while ensuring alignment with organizational priorities and business objectives.
• Oversee domestic and international trip logistics across assigned departures, including proactive planning and real-time problem resolution.
• Direct the development, enhancement, and maintenance of itineraries, operational processes, services, and tools that support Adventures by Disney programs.
• Manage operational agreements, supplier relationships, contract negotiations, RFPs, and annual program-costing activities.
• Ensure favorable terms, operational readiness, and financial performance across assigned programs.
• Own operational financial performance, including budgets, profitability, reconciliations, and cost management.
• Identify and implement opportunities to maximize efficiency and profitability while maintaining product quality standards.
• Develop departmental plans, business initiatives, and operational strategies.
• Influence departmental priorities, allocate resources, and drive continuous improvement efforts across assigned teams and functions.
• Partner with key stakeholders across Human Resources, Legal, Risk Management, Marketing, Call Centers, Finance, Global Security, and other functional areas to support operational and strategic business objectives.
• Conduct operational reviews, inspections, vendor visits, site assessments, and itinerary travel as needed.
• Participate in inventory management, strategic planning, and business review meetings, and represent the department through presentations and executive updates.
• Monitor global events and risks that may impact travelers or operations.
• Partner with Global Security to make decisions regarding traveler safety, communication plans, and operational response strategies.
• Maintain accountability for 24-hour emergency phone coverage and provide 24/7 on-call leadership support as needed.
• Lead and develop a team of leaders and professional employees, with accountability for the performance and results of multiple related teams.
• Coach and mentor leaders, conduct performance reviews, support succession planning, and participate in hiring and talent development activities.
• Travel domestically and internationally on short notice as needed to support operational requirements and business priorities, up to 10% of the time.

Benefits

• health and savings benefits
• educational opportunities
• special extras that only Disney can provide