Learning & Development Manager
About The Position
The Learning & Development Manager is responsible for leading the strategy, development, execution, and continuous improvement of all training, communication, and recognition initiatives across the organization. This is a highly visible role that is a cross-functional partner to better serve the Operations team. The Learning & Development Manager will develop and enhance existing scalable learning programs that improve performance, strengthen culture, and support company growth. The Learning & Development Manager oversees learning systems, curriculum development, webinars, internal communications, training initiatives, company events, and field support efforts. This position also plays a critical role in supporting company-wide training programs and operational initiatives, ensuring consistency, alignment, and operational excellence throughout the organization.
Requirements
- Bachelor's degree in Education, Business, Human Resources, Organizational Development, or related field (or equivalent experience)
- 5+ years of Learning & Development, Training, Operations, or related experience
- Experience managing Learning Management Systems (Docebo preferred)
- Strong instructional design and curriculum development experience
- Experience developing leadership programs and operational training initiatives
- Excellent communication, facilitation, and presentation skills
- Strong project management and organizational abilities
- Experience managing multiple priorities in a fast-paced, field-driven environment
- Advanced proficiency in Microsoft Office, reporting tools, and training technologies
- Ability to build strong partnerships across Operations, Support Center, and Executive Leadership teams
Nice To Haves
- Experience with Articulate 360, Rise, Storyline, Power BI, or similar platforms preferred
Responsibilities
- Serve as primary administrator for the Learning Management System (LMS)
- Manage course assignments, learning paths, certifications, reporting, and user access
- Ensure training records, compliance requirements, and certification tracking remain accurate and current
- Lead the design, development, and maintenance of training curriculum across all roles
- Create and manage eLearning courses, instructor-led training materials, job aids, videos, and presentations
- Execute the Manager-in-Training (MIT) Program
- Coordinate social media and training video shoots to support learning and engagement efforts
- Ensure consistency and quality across all training content and delivery methods
- Plan, develop, and facilitate monthly field webinars
- Produce and distribute weekly company newsletters
- Develop communication plans for major operational initiatives, program launches, and organizational updates
- Monitor employee feedback and communication channels to identify trends and opportunities
- Partner with field training teams and Operations leaders to identify performance gaps, remove barriers to success, and develop targeted training solutions and content that improve execution
- Support planning and execution of annual conferences and major training events
- Evaluate training effectiveness through surveys, performance metrics, and operational KPIs
- Recommend improvements based on data, feedback, and business needs
- Serve as a backup resource for Customer Service and support customer-facing escalations as needed.
- Coordinate triage-related activities and ensure timely communication, follow-up, and resolution of operational issues.
Benefits
- Competitive salary with growth potential
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- 120 hours of paid time off after 90 days of employment
- Professional development opportunities, including training and industry conferences
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
