Manager Jobs

About The Position

Requirements

• High School diploma or general education degree (GED)
• Three (3) years related experience in hospitality or service industry preferred
• Strong communication skills
• Collaborative spirit
• Ethical Conduct
• Computer Proficiency: Microsoft Office, Opera PMS
• Positive Attitude
• Eye for Detail
• Problem solving abilities

Responsibilities

• Greet every guest with a smile and maintain eye contact
• Must be courteous and gracious, maintaining a professional demeanor at all times
• Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
• Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
• Supervises daily front office functions to ensure courteous and professional guest service levels
• Resolve guest complaints in a satisfactory manner
• Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
• Assist in scheduling front office staff appropriate to forecasted business levels, when needed
• Follow up with front office staff on daily shift and individual duties
• Provide verbal instruction and guidance compliant with the company’s policies and standards
• Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
• Responsible for maintaining front office/lobby appearance while on duty
• Maintain proper collateral and supply inventory to support all appropriate front office activities
• Coordinate relocation of guests when necessary
• Maintain proper operation of all aspects of our Property Management System
• Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
• Participate in scheduled departmental and administrative meetings as requested
• Play an active role in recruitment, interviews, onboarding and training
• Play an active role in your departments development and engagement
• Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
• Be familiar with all safety and emergency procedures including OSHA requirements
• Attend relevant meetings

Benefits

• Free food & snacks
• Health insurance
• Help or transport service
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts