Assistant Station Manager CSI#1729

Chevron•Walnut Creek, CA

1d•Onsite

About The Position

Chevron Stations Inc. is looking to hire a Full-Time Assistant Station Manager. The ideal candidate must have experience in Customer Service Management or Retail Management. Candidates with no Management experience will not be considered. At Chevron Stations Inc. (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard-working people who value safety, enjoy working as a team, and have a positive work attitude. The perfect fit for our team is self-motivated, dependable, and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. The Assistant Station Manager (ASM) assists the Station Manager (SM) in the overall operations of the retail facility, to meet and/or exceed performance and profit goals according to company objectives. These include but are not limited to: safety, compliance, and providing work direction to staff. The AM role models and demonstrates the company’s core values of safety, diversity, inclusion, integrity, and trust.

Requirements

Previous experience in a fast-paced retail, food service, or fuel environment, including cash handling and customer service experience.
Demonstrated experience operating a cash register, computer console, and other related equipment, tools, and computer software programs & applications.
Knowledge and application of proper sanitation and safety requirements associated with food storage and serving.
Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays, based on business needs.
Ability to multitask in a fast-paced environment.
Ability to handle challenging situations professionally, exercising good judgment.
Ability to work both independently and in team settings.
Strong interpersonal and verbal & written communication skills.
Must be at least 18 years of age or older to work in California, Oregon, or Washington locations.
Must be at least 21 years of age or older to work the Graveyard shift from 10 pm to 6 am.
USA-based job position. Visas will not be granted.

Nice To Haves

Experience in Customer Service Management or Retail Management.
Candidates with no Management experience will not be considered.

Responsibilities

Assisted the station manager with the day-to-day operations of the retail facility.
Maintain oversight of station operations and staff in the Station Manager’s absence.
Provide work direction, motivation, and coaching to staff during shifts to ensure assigned tasks are completed in accordance with CSI’s guidelines and expectations.
Support and adhere to the execution of established safety, security, and quality guidelines, as well as all other CSI policies, procedures, practices, and programs.
Respond to accidents or incidents in a professional and timely manner, including escalating to the Station Manager or Business Consultant as appropriate.
Understand the importance of and ensure all station employees comply with company wage & hour requirements.
Support and adhere to CSI’s cash/money handling and accountability processes.
Preserve the safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
Role-model safe behaviors.
Maintain courteous, professional contact with co-workers, customers, vendors, and the community at large.
Reliable and predictable attendance.
Perform all duties of Customer Service Representative (CSR) as needed.
Provide work direction to staff during shifts to ensure station operations are covered including, but not limited to customer service, stocking, cleaning, and food service.
Assist with product inventory management. This includes but is not limited to: Coordinate with other stations to limit out-of-stocks in stations across the zone. Follow CSI guidance to ensure the correct volume and products in stores. Conduct mini-audits, as requested, to ensure accurate stock levels.
Support and adhere to CSI’s cash/money handling and accountability processes; comply with Loss Prevention processes; effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions.
Provide assistance/training to CSRs as needed.
Use, operate, clean, and maintain the cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.).
Provide assistance to CSRs as needed.
Inform the Station Manager of any issues or concerns that might affect the store’s customer service, safety record, profitability, or adherence to any Company’s Policies and Procedures.
Ensure self, station personnel, and contractors on shift comply with CSI’s safety standards; use appropriate personal protective equipment as required.
Use various computer programs to support the daily operations of the store.
Complete daily/weekly administrative tasks regarding retail & gas sales, compliance, daily paperwork, deliveries, invoice processing, etc.
In the absence of the Station Manager, keep the Business Consultant informed of station operations and issues.
Perform job duties of a CSR and other duties as needed or assigned by the Station Manager or Business Consultant.
Understand the importance of and ensure all station employees understand and comply with the company wage & hour guidelines.
Support and role model the CSIs core values of safety, diversity, inclusion, integrity, and trust.