Manager Jobs

About The Position

Requirements

• High school diploma or general educational degree (GED) and 3+ years of related experience and/or training, OR an equivalent combination of education and experience.
• Minimum of three years of experience in civilian or military security, safety, loss prevention, law enforcement, public safety, or a related field — or a combination of relevant experience, lived experience, and/or specialized skills.
• Supervisory or leadership experience is highly preferred, including direct oversight of staff and experience coaching, training, mentoring, and providing performance feedback.
• Experience in a high-volume, guest-facing environment or attraction is preferred; nonprofit experience is a plus.
• Proficiency in Microsoft Office Suite required; experience with CCTV, access control systems, visitor management platforms, and incident documentation systems also required.
• Candidates must be at least 21 years of age.
• Possess a Colorado Class “R” Driver’s License with a clear driving record, required within 3 months of hire and maintained throughout employment.
• Ability to obtain and maintain a City and County of Denver Security Guard License, required within 3 months of hire and maintained throughout employment.
• Ability to safely lift and carry up to 50 pounds as part of the essential functions of the position.
• Required to obtain and maintain certification in Stop the Bleed, First Aid, CPR, and AED (Adult/Child/Infant) within 3 months of hire.
• Ability to successfully complete a pre-employment physical examination, comprehensive background investigation, and drug and alcohol screening.

Nice To Haves

• College degree in business administration, criminal justice, education, or a related field.
• Military or law enforcement background, ideally with leadership responsibilities.
• Experience developing or facilitating staff training and/or knowledge of adult learning methodologies.
• Prior experience managing large or diverse teams.
• Fluency in a language other than English is a plus.

Responsibilities

• Lead, mentor, and coach Security Coordinators (Shift Supervisors) and their teams across all shifts.
• Serve as Security Manager On-Duty, overseeing full-time, part-time, temporary, and contract security personnel.
• Manage daily department operations and ensure timely, accurate execution of zoo-wide security support requests.
• Oversee all aspects of staffing, including recruitment, interviews, onboarding, scheduling, payroll, and offboarding.
• Use the applicant tracking system to manage candidate pipelines and coordinate hiring processes.
• Regularly audit dispatch logs, patrol reports, lost and found records, and departmental work orders.
• Review and approve shift schedules, training documentation, evaluations, and disciplinary actions submitted by supervisors.
• Conduct and document routine post checks and site inspections across all shifts.
• Track, analyze, and report on departmental performance metrics.
• Provide administrative support to the Security Operations Manager II and Senior Director of Security as needed.
• Act as Manager-on-Duty in the absence of senior leadership, supervising frontline security operations.
• Respond directly to incidents and fill frontline roles as necessary.
• Serve as an on-scene Incident Commander during emergencies, coordinating with public safety agencies and operating within the Incident Command System.
• Respond to zoo emergencies in alignment with established protocols.
• Schedule and manage payroll for off-duty law enforcement officers as required.
• Maintain and update departmental policies, procedures, post orders, and training materials.
• Approve ID badge requests, access control changes, and key distributions.
• Review incident reports and coordinate CCTV footage retention.
• Conduct follow-up investigations and prepare detailed reports as needed.
• Ensure proper maintenance, use, and inventory of all security vehicles, carts, and equipment.
• Manage uniform distribution, replacements, and compliance with dress standards; maintain accurate issuance records.
• Serve as the department’s Training Coordinator, overseeing all training content, delivery, and records.
• Mentor staff in training delivery and maintain comprehensive, current training materials.
• Partner with the Emergency Preparedness Coordinator to plan and evaluate emergency drills and exercises.
• Prepare Coordinators and Officer III staff to lead training sessions for department and zoo personnel.
• Track training completion and report on outcomes.
• Deliver presentations on safety and security topics to staff and volunteers.
• Serve as a departmental lead in the absence of other Security leadership, support team planning, goal setting, and professional development.
• Lead by example to inspire and motivate Security Specialists, Officers, and Shift Supervisors.
• Collaborate and communicate effectively with Security and cross-departmental leaders.
• Represent DZCA and the Security Department professionally in internal teams and public-facing roles.
• Maintain knowledge of industry best practices in security, risk management, and training.
• Fill in for Security Specialists or Officers as needed to maintain coverage.
• Support snow and ice removal operations as required.

Benefits

• Comprehensive medical, vision, and dental coverage
• 403(b) Retirement Account with employer match
• Generous paid time off: vacation, sick leave, personal days, and holidays
• A Family DZCA Membership with discounted tickets to special events
• Concession and retail discounts, plus free parking and so much more.