Assistant Manager

Vail Resorts • South Lake Tahoe, CA

1d • Onsite

About The Position

The Assistant Manager is responsible for delivering exceptional customer service while supporting all aspects of store operations. This role oversees the day-to-day activities of retail associates, helps maintain operational excellence, and supports the achievement of business goals. The Assistant Manager serves as a knowledgeable brand ambassador, fosters a positive team culture, and exercises sound decision-making to ensure an outstanding guest experience. This position also assists with daily operational responsibilities as needed.

Requirements

• Proficiency in Microsoft Office applications.
• Strong written and verbal communication skills.
• Minimum of 2 years of leadership or supervisory experience.
• Minimum of 2 years of retail, rental, or related customer service experience.
• Demonstrated passion for employee development, coaching, and team success.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Ability to thrive in a fast-paced environment while maintaining a positive and professional demeanor.
• Commitment to delivering exceptional customer service and guest experiences.
• At least 18 years of age.

Nice To Haves

• Experience with retail or rental point-of-sale (POS) systems preferred.

Responsibilities

• Lead and support a team of 2 to 10 employees.
• Provide regular coaching, feedback, and performance guidance to team members.
• Develop, implement, and track employee training plans.
• Ensure the department is adequately staffed and stocked with necessary supplies and resources.
• Foster a positive, inclusive, and engaging work environment that promotes teamwork and accountability.
• Protect company assets through inventory control and loss prevention practices.
• Manage inventory levels for retail and rental products.
• Communicate operational updates, opportunities, and concerns to Store and Regional Managers.
• Assist with managing operational budgets and payroll processes.
• Maintain current knowledge of industry trends, products, and services, and demonstrate expertise to guests and team members.
• Complete administrative and reporting responsibilities accurately and on time.
• Perform other duties as assigned.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed