Liaison Jobs

About The Position

Requirements

• Bachelor's Degree
• 7 years of experience in the revenue cycle
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio)
• Experience working in EPIC preferred
• Advanced knowledge of the financial process to track patient care from registration and scheduling to the final payment of a balance (Revenue Cycle).
• Advanced problem-solving skills using critical thinking and process improvement, including coaching and mentoring development of problem statements, current state descriptions, root cause identification, future state creation, solution development, action plans, and sustainability plans.
• Advanced process improvement skills to identify, analyze, and improve existing business processes for optimization and to meet quality standards.
• Independently delivers on objectives with an understanding of how they impact the results of own area/team and other related teams.
• Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solutions.
• Has advanced knowledge within a professional area and basic knowledge across related areas.
• Acts as a go-to resource for colleagues with less experience; may lead small project teams.
• Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
• Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
• Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Approaches problems from different angles; identifies new possibilities to interpret opportunities and develop concrete solutions.
• Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
• Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
• Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• Applies understanding of the departmental work to effectively manage resources for a department/area.
• Demonstrates strong understanding of the information or data to identify and elevate opportunities.
• Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Nice To Haves

• Experience working in EPIC

Responsibilities

• Acts as a liaison between clinical departments and the revenue cycle, using critical thinking to solve problems collaboratively.
• Manages projects and facilitates problem-solving and account management.
• Prepares and presents data, trends, and KPIs to physicians and administrators.
• Designs, plans, and implements billing procedures and systems for new services to ensure effective billing operations.
• Manages the performance of the billing function concerning established operating standards.
• Facilitates necessary training and oversight to ensure competency in billing compliance and regulatory matters.
• Engages in continuous process improvement initiatives to ensure a high-quality and cost-efficient billing and collection operation.
• Collaborates with various areas in the finance department to achieve optimal workflows to support operations.

Benefits

• health
• disability
• retirement
• wellness offerings