Senior Community Engagement Liaison

Massachusetts Bay Transportation Authority • Boston, MA

6d

About The Position

The Senior Community Engagement Liaison initiates and coordinates outreach programs for internal and external stakeholders in support of the MBTA’s strategic goals. The role manages and monitors outreach and communications for the Public Engagement Team and works closely with System-Wide Accessibility, Capital Programs, Customer Experience, Customer Technology, and other MBTA departments. It also supports the MBTA’s mission and values, including safety, service, equity, sustainability, culture, and accessibility, and may include participating in local safety committee meetings as needed.

The position oversees language-access planning and operations, supports public meetings and events, co-leads external engagement meetings, and helps maintain effective community relations. It contributes to public-facing communications, data collection and reporting, Title VI compliance, and coordination across departments. The role also supervises public engagement team summer interns and a community liaison. Work may involve assigned locations in the Boston, Massachusetts metro area, and the employee must be able to work evenings and weekends as needed.

Requirements

• Bachelor’s degree from an accredited institution in political science, urban studies, public policy, sociology, social work, criminal justice, public health, or a related field; listed substitutions may apply.
• Two years of relevant work experience collaborating to understand intersecting policy initiatives and partnering with stakeholders in complex organizations.
• Ability to work evenings and weekends as needed.
• Demonstrated experience presenting public and/or social policy in government settings.
• Experience working with community-based organizations.
• Experience facilitating meetings with diverse audiences.
• Experience presenting complex information in public settings.
• Strong organizational skills and time management skills; ability to multitask, learn quickly, take direction, work independently, and use creative, collaborative, and consultative approaches to resolve issues.
• Intermediate experience with MS Word and PowerPoint.
• Ability to read, comprehend, communicate, and respond to instructions and other information in English.
• At least eighteen years of age, except for participants in an approved high school internship or co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area as required.
• Ability to provide courteous and professional service to internal and external customers and work effectively independently and as part of a diverse workforce team.
• Ability to uphold MBTA rights and interests while maintaining effective relationships with employees and coworkers and adhere to MBTA rules, regulations, collective bargaining agreements if applicable, and policies.
• Satisfactory work record for the two years immediately before the posting’s closing date, unless a current student or recent graduate.
• Ability to pass a CORI check, comprehensive background screening, and/or medical clinic screening, potentially including a physical examination and drug and alcohol screenings.
• Ability to work assigned shifts and locations as directed or necessary for the position.
• Employees must be legally authorized to work in the United States on an unrestricted basis and have a U.S. Social Security Number before starting; employees must complete Form I-9.

Nice To Haves

• Bilingual ability is strongly preferred.
• One year of communication or community engagement experience, specifically in government contexts.
• Valid driver’s license.

Responsibilities

• Plan and oversee language-access finances and operations, including budget management, logistics, vendor relationships, and development of a language-service management and procurement system with the Deputy Director of Community Engagement and Executive Office Administrator.
• Coordinate logistical aspects of public meetings and events with the Deputy Director of Community Engagement and MBTA departments, streamline event processes, and share relevant event information.
• Co-lead bi-weekly external engagement meetings with the Deputy Director of Community Engagement.
• Build collaboration with external stakeholders to strengthen community relations and support organizational objectives.
• Oversee the External Affairs monthly newsletter.
• Assist the Deputy Director of Community Engagement with data collection and reporting.
• Work with the Deputy Director to understand MBTA departments and intersecting initiatives affecting the public, including coordination with Service Planning, Capital Programs, Policy, System-Wide Accessibility, and the General Manager’s Office.
• Ensure community engagement strategies meet or exceed Title VI policies and coordinate with MassDOT and the Federal Transit Administration on relevant Title VI matters.
• Share project and policy information with Community Engagement Team members and MBTA departments to support continuity in external communications.
• Draft community content and public-facing documents and occasionally present MBTA objectives and projects to internal and external stakeholders.
• Manage the Public Engagement Mailbox and MBTA Event Page.
• Respond courteously and professionally to customer, stakeholder, vendor, and coworker inquiries.
• Supervise public engagement team summer interns and a community liaison.
• Follow MBTA rules, regulations, and policies, including EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Perform other duties and projects as assigned.

Benefits

• Intern/co-op participants are eligible for accrued paid sick leave and a monthly transportation pass based on their commuting city, at no cost; no additional benefits are currently offered for interns or co-ops.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior