Hospital Liaison - Special Programs Case Manager I

Elevance Health•Durham, NC

10d•Hybrid

About The Position

The Hospital Liaison - Special Programs Case Manager I coordinates with hospital emergency departments when youth are hospitalized without an identified discharge plan or placement. The role is the single point of contact for communication about youth awaiting placement and ensures timely, consistent coordination between hospital partners and internal care management and placement teams. This is a field-based position serving North Carolina, with travel to worksites and other locations as necessary and occasional office attendance for meetings or training. Candidates must reside in North Carolina and within a reasonable commuting distance of an office unless an accommodation is granted as required by law. The position supports safe and appropriate discharge planning through coordination with hospital staff, internal teams, youth, and families. It conducts assessments, develops and adjusts comprehensive care plans, connects members with suitable services and resources, and supports access to quality, cost-effective integrated physical and behavioral healthcare. The role manages healthcare costs for its designated population through case management and whole-person care. This is a non-management, exempt role on the first shift. Elevance Health describes its workforce strategy as hybrid; unless a position is specified as primarily virtual, associates are required to work at an Elevance Health location at least once per week, with specific onsite expectations discussed during hiring. A current, valid professional license is required; associate-level licenses such as LCSW-A and LCMHC-A are not accepted.

Requirements

Master’s degree in social work, counseling, or a related behavioral health field, or a nursing degree and at least 3 years of clinical experience in social work counseling with broad experience in complex psychiatric and substance abuse or substance use disorder treatment; an equivalent combination of education and experience may also qualify.
Active, current, and valid license as an RN, LCSW (as applicable by state law and scope of practice), LMHC, LPC (as allowed by applicable state laws), LMFT, or Clinical Psychologist to practice within the scope of licensure in applicable U.S. states or territories.
North Carolina residency is required.
Must be able to travel to worksites and other locations as necessary.
Associate-level licenses, including LCSW-A and LCMHC-A, are not accepted.

Nice To Haves

Experience working with specialty populations.
Clinical experience in social work counseling with a broad range of complex psychiatric, substance abuse, and/or medical disorders.
Strong coordination and follow-through, including the ability to manage multiple active cases simultaneously.
Clear, professional written and verbal communication, including the ability to convey high-risk or safety information succinctly.
Skill in facilitating meetings and driving action items to completion.
A calm, solutions-oriented approach in high-stress situations.
Strong documentation and tracking habits, with attention to detail and deadlines.
Ability to navigate complex systems and collaborate across agencies and organizations.
Experience working with youth in crisis, emergency department boarding, psychiatric placement, or child welfare or juvenile services.
Familiarity with community-based placements and levels of care for youth.
For government business only, LAPC, LAMFT, and LMSW (as allowed by applicable state laws) are also acceptable, in addition to the other referenced licenses, subject to applicable state or federal requirements.

Responsibilities

Serve as the primary point of contact for hospitals and emergency departments regarding youth boarding while awaiting placement.
Coordinate and maintain communication with emergency department staff, including social work, case management, nursing leadership, and security, about status updates, safety concerns, and discharge barriers.
Schedule, organize, and facilitate internal and external staffing meetings; prepare agendas, distribute meeting links, document decisions, and assign follow-up tasks.
Track action items and provide regular status updates to support safe, appropriate discharge planning.
Provide clear, routine written updates to internal leadership and involved teams about each youth’s placement status, risks, safety concerns, and outstanding needs.
Manage healthcare costs for the designated population through integrated physical and behavioral health case management and whole-person care.
Conduct assessments to identify individual needs.
Develop comprehensive care plans addressing objectives and goals identified during assessments, and modify plans as needed.
Support member access to appropriate, quality, and cost-effective care.
Evaluate health needs and identify applicable services and resources in conjunction with members and their families.
Travel to worksites and other locations as necessary.