Manager I GBD Special Programs
About The Position
The Manager I GBD Special Programs manages and oversees a team responsible for coordinating a comprehensive health care program that identifies members’ needs, including physical health, behavioral health, and social services. Programs may include long-term services and supports (LTSS), foster care, intellectual and developmental disabilities (IDD), and HIV/AIDS. The position provides supervisory infrastructure for caseload oversight, member-facing requirements, staff performance, documentation quality, and complex-case escalation. The role supports North Carolina’s Children and Families Specialty Plan (CFSP), a statewide Medicaid plan developed with North Carolina DHHS to provide integrated, coordinated health care to Medicaid-enrolled infants, children, youth, young adults, and families served by the child welfare system. This is a field-based position in Western North Carolina, primarily operating in the field and traveling to client sites or designated locations, with occasional office attendance for meetings or training. Candidates must live within reasonable commuting distance of the posting location unless an accommodation is granted as required by law.
Requirements
- Bachelor’s degree (BA/BS) and at least 5 years of experience in a related field, including at least 1 year of leadership or management experience; or an equivalent combination of education and experience.
- Ability to manage and oversee a team and evaluate direct-report performance.
Nice To Haves
- Experience coordinating service delivery, discharge planning, or behavioral health in a managed care setting.
- RN, LSW, LPC, or LPN/LVN license.
Responsibilities
- Manage resource utilization to support appropriate care delivery to members and adequate coverage for tasks and job responsibilities.
- Coordinate service delivery, including member assessments of physical and psychological factors.
- Participate in cross-functional workgroups to maintain and develop the program.
- Evaluate current Special Programs support processes and recommend changes to improve efficiency and outcomes.
- Develop and conduct training programs for staff involved in the program.
- Extract and manipulate analytical data and present findings to relevant markets and stakeholders.
- Hire, train, coach, counsel, and evaluate the performance of direct reports.
- Oversee caseloads, member-facing requirements, staff performance, documentation quality, and escalation of complex cases.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs, unless covered by a collective bargaining agreement
- Medical benefits
- Dental benefits
- Vision benefits
- Short- and long-term disability benefits
- 401(k) with company match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
