Manager I GBD Special Programs
About The Position
The Manager I GBD Special Programs manages and oversees a team responsible for coordinating comprehensive health care programs for members whose needs may include physical health, behavioral health, and social services. Special programs may include long-term services and supports (LTSS), foster care, intellectual and developmental disabilities (IDD), and HIV/AIDS services. The position provides supervisory infrastructure for caseload oversight, member-facing requirements, staff performance, documentation quality, and complex-case escalation. The role supports the Children and Families Specialty Plan (CFSP), a statewide Medicaid plan being operationalized in partnership with North Carolina DHHS. The plan is intended to provide Medicaid-enrolled infants, children, youth, young adults, and families served by the child welfare system with seamless, integrated, coordinated health care and access to core benefits and services, including physical and behavioral health, pharmacy, I/DD services, LTSS, unmet health-related resource needs, and integrated care management. This is a field-based role in Western North Carolina. Associates primarily work in the field, traveling to client sites or designated locations as required, with occasional office attendance for meetings or training. Candidates must be within a reasonable commuting distance of the posting location unless an accommodation is granted as required by law.
Requirements
- Bachelor’s degree (BA/BS) and at least 5 years of experience in a related field, including at least 1 year of leadership or management experience; or an equivalent combination of education and experience.
- Candidates must be within a reasonable commuting distance of the posting location unless an accommodation is granted as required by law.
Nice To Haves
- Experience with service delivery coordination, discharge planning, or behavioral health in a managed care setting.
- RN, LSW, LPC, or LPN/LVN license.
Responsibilities
- Manage resource utilization to support appropriate care delivery and adequate coverage for tasks and job responsibilities.
- Coordinate service delivery, including member assessment of physical and psychological factors.
- Participate in cross-functional workgroups that maintain and develop the program.
- Evaluate current processes for Special Programs support functions and recommend changes to improve efficiency and outcomes.
- Develop and conduct training programs for staff involved in the program.
- Extract and manipulate analytical data and present findings to relevant markets and stakeholders.
- Hire, train, coach, counsel, and evaluate the performance of direct reports.
- Oversee caseloads, member-facing requirements, staff performance, documentation quality, and complex-case escalation.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs (unless covered by a collective bargaining agreement)
- Medical benefits
- Dental benefits
- Vision benefits
- Short- and long-term disability benefits
- 401(k) with matching
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
