Manager I Government Business Division (GBD) Special Programs Manager, Care Manager
About The Position
The Manager I Government Business Division (GBD) Special Programs Manager, Care Manager provides direct operational and clinical supervision of Children and Family Specialty Plan (CFSP) Care Managers. These Care Managers serve children and youth with significant medical, behavioral health, placement, and social complexity. The role oversees caseloads, supports frontline staff, and ensures care management activities meet contractual, documentation, and regulatory expectations. This is a field-based position in North Carolina. The associate primarily works in the field, traveling to client sites or designated locations as needed, with occasional office attendance for meetings or training. Periodic travel throughout North Carolina is required. Candidates must live within a reasonable commuting distance of the posting location unless an accommodation is granted as required by law.
Requirements
- Bachelor's degree and at least 5 years of experience in a related field, including at least 1 year of leadership or management experience; or an equivalent combination of education and experience.
- Willingness to travel periodically throughout North Carolina.
Nice To Haves
- Strong knowledge of service delivery coordination, discharge planning, or behavioral health experience.
- LCSW, LCMHC, or LMFT licensure.
- Experience coordinating with Medicaid and the North Carolina Foster Care system.
- Ability to effectively communicate programs, services, and value to eligible individuals and members.
Responsibilities
- Oversee risk-managed Care Manager caseloads and distribute workloads appropriately.
- Monitor completion of contractually required face-to-face visits based on member risk level.
- Ensure timely completion of assessments and care plans, effective member engagement, and participation in Child and Family Team meetings.
- Provide clinical consultation and manage escalations for high-risk and complex members.
- Maintain standards for documentation quality, timeliness, and regulatory compliance.
- Coach, support, and manage the performance of frontline Care Managers.
- Identify and address performance gaps early to prevent systemic contractual deficiencies.
- Hire, train, coach, counsel, and evaluate the performance of direct reports.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs, unless covered by a collective bargaining agreement
- Medical benefits
- Dental benefits
- Vision benefits
- Short-term disability benefits
- Long-term disability benefits
- 401(k) with match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Manager
