Manager I Government Business Division (GBD) Special Programs Manager, Care Manager

Elevance Health • Durham, NC

6h • Hybrid

About The Position

The Manager I Government Business Division (GBD) Special Programs Manager, Care Manager provides direct operational and clinical supervision of Children and Family Specialty Plan (CFSP) Care Managers. The role also oversees emergency services for children and youth with significant medical, behavioral health, placement, and social complexity. This is a field-based position in North Carolina, with travel to client sites or designated locations as required and occasional office attendance for meetings or training. Candidates must be within reasonable commuting distance of the posting location unless an accommodation is granted as required by law.

Requirements

• A bachelor's degree (BA/BS) and at least 5 years of experience in a related field, including at least 1 year of leadership or management experience; or an equivalent combination of education and experience.

Nice To Haves

• Knowledge of resources, supports, services, and opportunities required for safe community living for populations receiving in-reach and transition services, including LTSS, behavioral health, therapeutic, and physical health services.
• Experience working with children, youth, and families served by Local Departments of Social Services through Foster Care and Adoptive Assistance programs.
• At least 2 years of management or supervisor experience with direct reports.
• Service delivery coordination, discharge planning, or behavioral health experience in a managed care setting.

Responsibilities

• Oversee risk-managed Care Manager caseloads and distribute workloads appropriately.
• Monitor completion of contractually required face-to-face visits based on member risk level.
• Ensure timely completion of assessments and care plans, effective member engagement, and participation in Child and Family Team meetings.
• Provide clinical consultation and manage escalations for high-risk and complex members.
• Maintain standards for documentation quality, timeliness, and regulatory compliance.
• Coach, support, and manage the performance of frontline Care Managers.
• Identify and address performance gaps early to prevent systemic contractual deficiencies.
• Hire, train, coach, counsel, and evaluate the performance of direct reports.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs (unless covered by a collective bargaining agreement)
• Medical benefits
• Dental benefits
• Vision benefits
• Short- and long-term disability benefits
• 401(k) with match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager